User Experience Researcher

The Cigna Group; United States; On-site; USD 68,880 - 82,656; Full time

Job summary

A healthcare organization in the United States is seeking a mid-senior level UX Researcher. This role will involve conducting user research with healthcare providers, developing research plans, and analyzing data to improve product experiences. Ideal candidates have over 5 years of experience in UX research and strong project management skills. Contract employment is offered with a competitive pay range between $50.00/hr and $60.00/hr.

Qualifications

• 5+ years UX research experience.
• Experience with various usability methods for research.
• Ability to manage research projects end-to-end.
• Strong written, verbal, and presentation skills.

Responsibilities

• Identify tactical and programmatic research needs.
• Develop research plans with stakeholder input.
• Collect and analyze research data.
• Present findings to stakeholders.

Skills

UX research experience

Usability methods

Project management

Written and verbal communication

Education

HS/GED

BA/BS in related field

Advanced degree in Cognitive Science or related field

Job description

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This range is provided by The Cigna Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00/hr - $60.00/hr

Overview

This role will conduct user research with a healthcare provider population. Willingness to travel on-site to conduct user research.

Responsibilities

• Apply experience, knowledge of social science, design, and ecommerce best practices to identify both tactical and programmatic research needs. Define testable hypotheses that are relevant to the business and design approaches to address general user experience and product marketing questions.
• Develop research plans and recruitment criteria with stakeholder input.
• Collect research data using a broad range of methods (e.g. moderating interviews, usability, focus groups, contextual evaluations, diary studies; design and program surveys) directly, in collaboration with other research staff, or using vendors.
• Present findings and implications (from a single study or a combination of multiple studies and/or data sources) to stakeholder audience.
• Work closely with various stakeholders (e.g. product, design, development) to produce high quality, innovative designs that leverage research insights.
• Be a customer advocate, with a familiarity of competitive experiences and research findings that you are able to apply toward expert evaluation of internal products and ensuring teams have a clear picture of the end user experience.
• Investigate and socialize new technology, processes, and/or research approaches.

Qualifications and requirements

• 5+ years UX research experience
• Experience using a variety of usability methods for both remote and in-person research, including: usability, survey, card sorting, heuristic evaluation (formal and informal), cognitive walkthroughs, participatory design/co-creation workshops
• Ability to manage a research project from end-to-end including eliciting stakeholder goals, study design, screener development and recruiting management, test moderation, data analysis and reporting
• Strong written, verbal, and presentation skills
• Ability to support multiple simultaneous projects and product teams
• Discovery research expertise
• Project management
• HS/GED required
• BA/BS in related field preferred
• Advanced degree in Cognitive Science, Statistics, Human Psychology, Computer Science, Computer Interaction or related field preferred

Senioritiy level

• Mid-Senior level

Employment type

• Contract

Job function

• Strategy/Planning and Marketing

Industries

• Hospitals and Health Care