Senior US Managed Payroll Specialist (Remote)

Rippling, Inc.; San Francisco (CA); Hybrid; USD 60,000 - 95,000; Full time

Job summary

Rippling is seeking a Senior Managed Payroll Specialist to own payroll for a portfolio of complex US customers, including data collection, pre-validation, and final accuracy checks. This is a US-remote role with no openings in the SF Bay Area or NYC Metro.

You will act as a trusted payroll expert and relationship owner, handling routine pay runs and edge cases with precision, auditability, and clear communication in a fast-moving service environment.

Qualifications

• 4+ years of hands-on US managed payroll experience, ideally covering multi-client and multi-state payroll processing.
• Strong working knowledge of federal and state payroll regulations, and US payroll concepts including tax withholding, garnishments, benefits deductions, and leave compliance.
• Demonstrated ability to manage client-facing relationships with clear, proactive, and professional communication.
• Genuine comfort with technology; experience with or openness to AI-assisted workflows and automation tools.

Responsibilities

• Own the end-to-end payroll cycle for a portfolio of complex US customers, including data collection, pre-validation, entry, approval coordination, and final accuracy checks.
• Conduct proactive pre-payroll reviews to identify unapproved timecards, onboarding gaps, pending time off, variable pay changes, and other issues that could delay or impact payroll.
• Serve as the primary point of contact for assigned customer accounts, communicating clearly and proactively throughout the pay run cycle.
• Manage nuanced or high-risk payroll escalations, serving as a next-level expert and ensuring issues are resolved with strong judgment and customer empathy.
• Partner with Product, Engineering, Implementation, Customer Support, and Sales to surface customer needs, document edge cases, support implementations, and assess fit for Managed Payroll.
• Contribute to the evolution of the Managed Payroll program by refining SOPs, identifying tooling needs, strengthening automation and AI-assisted workflows, and driving scalable process improvements.
• Mentor specialists, contribute to training materials, and uphold high standards for quality, compliance, auditability, and service delivery across the team.

Skills

US payroll experience

Client-facing relationships

Communication

Ambiguity management

AI workflows

Tech adaptability

Education

FPC or CPP certification

Tools

Google Workspace

Microsoft Excel

Salesforce

Jira

Job description

Rippling is seeking a Senior Managed Payroll Specialist to own payroll for a portfolio of complex US customers, including data collection, pre-validation, and final accuracy checks. This is a US-remote role with no openings in the SF Bay Area or NYC Metro.

You will act as a trusted payroll expert and relationship owner, handling routine pay runs and edge cases with precision, auditability, and clear communication in a fast-moving service environment.