Senior Universal Banker: Client Experience Leader

City National Bank (CNB); Florida; On-site; USD 42,000 - 62,000; Full time

Job summary

City National Bank of Florida seeks an experienced Universal Banker Senior to deliver exceptional client service, perform teller transactions, and cross-sell banking products. You will support bankers, assist with lobby duties, and mentor junior staff while ensuring security and regulatory compliance.

The role emphasizes accuracy, attention to detail, and a proactive approach to client needs, with opportunities to lead branch operations and training activities.

Qualifications

• 5-7 years of prior banking experience including cash handling and client service.
• Proven ability to meet and exceed sales and referral goals.
• Strong knowledge of banking policies, security procedures and regulatory guidelines.
• Demonstrated multitasking and accurate balancing of transactions.

Responsibilities

• Greet clients to establish rapport and provide personalized service.
• Assist lobby customers and refer to appropriate staff to meet financial needs.
• Process a variety of transactions accurately and efficiently while maximizing sales potential.
• Promote bank products and services while maintaining strong client relationships.
• Open/close branch activities and assist with training other Universal Bankers.

Skills

Customer Service

Cash Handling

Sales

Cross-Selling

Security Awareness

Attention to Detail

Banking Procedures

Education

High School Diploma

Tools

Teller terminals

Online banking know-how

Job description

City National Bank of Florida seeks an experienced Universal Banker Senior to deliver exceptional client service, perform teller transactions, and cross-sell banking products. You will support bankers, assist with lobby duties, and mentor junior staff while ensuring security and regulatory compliance.

The role emphasizes accuracy, attention to detail, and a proactive approach to client needs, with opportunities to lead branch operations and training activities.