Branch Leader: Universal Banker & Client Growth Coach

Citi; Delray Beach (FL); On-site; USD 47,000 - 61,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) matching

Paid time off

Wellness programs

Job summary

Citi in Delray Beach, Florida is seeking a Head Universal Banker to lead the branch team, deliver exceptional service, and drive sales. You will coach Universal Bankers and Tellers, mentor staff, and model compliant, customer‑centric behavior while managing complex transactions and risk controls.

The role emphasizes digital channel education, cross‑sell opportunities, and strong knowledge of Citi policies. You will engage clients in the lobby, ensure accurate cash handling, and coordinate with

Qualifications

• 2–4 years relevant experience.
• Face-to-face customer service, digital engagement and basic sales/referrals.
• Bilingual English/Spanish preferred.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers.
• Guide clients and team in branch operations and complex transactions.
• Champion risk and compliance and ensure policy adherence.
• Promote products and services and educate clients on digital channels.
• Provide exceptional service and resolve client inquiries promptly.

Skills

Customer service

Digital engagement

Sales experience

Communication skills

Problem solving

Education

High School diploma or equivalent

Tools

NBS cash system

Cash recycler

Job description

Citi in Delray Beach, Florida is seeking a Head Universal Banker to lead the branch team, deliver exceptional service, and drive sales. You will coach Universal Bankers and Tellers, mentor staff, and model compliant, customer‑centric behavior while managing complex transactions and risk controls.

The role emphasizes digital channel education, cross‑sell opportunities, and strong knowledge of Citi policies. You will engage clients in the lobby, ensure accurate cash handling, and coordinate with