Senior Universal Banker & Branch Supervisor

First Mutual Holding Company; Strongsville (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

First Mutual Holding Company is seeking an Universal Banker III for its retail branch in Strongsville, OH. The role emphasizes delivering exceptional customer service, performing advanced banking duties, and supervising staff to support branch goals.

The position requires banking experience, Notary and NMLS credentials, and strong knowledge of banking regulations. Candidates must be able to work in a retail environment, including weekends.

Qualifications

• 3–5 years of banking experience including cash handling and customer service.
• Supervisory or team-lead experience is required.
• Notary Public and NMLS license/number required.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software.

Responsibilities

• Provide excellent customer service by processing transactions and handling account maintenance.
• Supervise and coach branch staff; manage performance toward goals.
• Assist Branch Manager with branch operations, scheduling, reporting, and compliance.
• Perform advanced banking duties: wire transfers, loan disclosures, approvals, and customer referrals.
• Participate in audits, vendor management, and branch administration.
• Engage in community events and represent the branch in meetings.

Skills

Customer service

Cash handling

Supervision

Notary Public

NMLS

MS Office

CRM

Driver's license

Education

High School Diploma

Tools

Cleartouch

Nautilus

CRM software

Job description

First Mutual Holding Company is seeking an Universal Banker III for its retail branch in Strongsville, OH. The role emphasizes delivering exceptional customer service, performing advanced banking duties, and supervising staff to support branch goals.

The position requires banking experience, Notary and NMLS credentials, and strong knowledge of banking regulations. Candidates must be able to work in a retail environment, including weekends.