Senior Universal Banker & Team Lead

First Mutual Holding Co.; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A financial services company in Cincinnati is seeking a Universal Banker to provide exceptional customer service and assist with various banking transactions. The role requires 2-4 years of banking experience, strong customer service skills, and proficiency in MS Office. The Universal Banker will monitor staff activities, handle cash, and cross-sell products. This role offers the opportunity for leadership and teamwork within a retail banking environment.

Qualifications

• 2-4 years of banking experience required with cash handling and customer service.
• 0-2 years of supervisory experience preferred.
• Strong understanding of banking laws and regulations required.
• Notary Public is preferred.
• Driver's license required for float positions.

Responsibilities

• Provides excellent customer service by processing transactions.
• Monitors activities and acts as a resource for staff.
• Maintains cash vault and ensures adequate funds are available.
• Cross-sells bank's products and services.
• Facilitates teamwork and leads staff training.

Skills

Active Listening

Change Champion

Coaching

Communication

Conflict Resolution

Organizational Savvy

Process Oriented

Service Orientation

Education

High school diploma or equivalent

Tools

MS Office (Outlook, Excel, Word)

Cleartouch

Nautilus

Various government and investor software/web portals

CRM

Job description

A financial services company in Cincinnati is seeking a Universal Banker to provide exceptional customer service and assist with various banking transactions. The role requires 2-4 years of banking experience, strong customer service skills, and proficiency in MS Office. The Universal Banker will monitor staff activities, handle cash, and cross-sell products. This role offers the opportunity for leadership and teamwork within a retail banking environment.