Senior Universal Banker - Branch Leader & Sales Pro

Byline Bank; Chicago (IL); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision

Disability

401k

Paid time off

Job summary

Byline Bank in Chicago, IL is seeking a Senior Universal Banker to coordinate Teller and Universal Banker activities, open/close accounts, and promote products to drive sales while delivering excellent customer service. The Sr.

UB will support branch operations, training, and cross-selling initiatives. The role involves occasional travel to other branches, a professional appearance, and the ability to lift 30 pounds; prior banking experience highly valued.

Qualifications

• High School Degree or GED required.
• 3+ years of experience in a banking environment.
• 1+ years of experience as a Teller, Personal Banker or Universal Banker is a plus.
• Must be detail oriented with excellent organizational skills.
• Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity and be able to work in a fast-paced environment.
• Working knowledge of banking regulatory requirements.
• Knowledgeable about a wide variety of retail bank products and administrative support
• Strong time management skills and attention to detail.
• Ability to communicate in a professional, accurate, and clear manner with internal and external stakeholders.
• Must be able to lift 30 pounds.

Responsibilities

• Assists staff with scheduling, assigning work, answering questions, and problem resolution.
• Identifies coaching opportunities for direct reports.
• Identifies training needs of the Teller and Universal Banking staff.
• Demonstrates a proficient ability to delegate duties and assignments.
• Ensures Tellers properly use and follow guidelines outlined in the BYB Teller Training Manual.
• Actively participates in Branch meetings and speaks on assorted topics.
• Assists staff in recognizing and facilitating cross-selling opportunities.
• Leads by example by demonstrating excellent customer service skills and adhering to all policies and procedures.
• Demonstrates and encourages open communication with staff.
• Coaches staff to achieve assigned production goals.
• Demonstrates the ability to work towards meeting customer service and sales expectations/standards.
• Maintains positive interpersonal relationships with customers and employees.
• Recognizes and facilitates cross-selling opportunities.
• Opens and services accounts and identifies cross-selling opportunities for new and existing customers.
• Calls on potential or existing customers to develop new business by promoting services and products, with the goal of expanding relationships and bank profitability.
• Displays exceptional customer service and sales skills and maintain a professional attitude.
• Maintains accuracy and compliance in all account documentation.
• Operational Responsibilities

Skills

Customer service

Detail oriented

Leadership

Communication

Team player

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Byline Bank in Chicago, IL is seeking a Senior Universal Banker to coordinate Teller and Universal Banker activities, open/close accounts, and promote products to drive sales while delivering excellent customer service. The Sr.

UB will support branch operations, training, and cross-selling initiatives. The role involves occasional travel to other branches, a professional appearance, and the ability to lift 30 pounds; prior banking experience highly valued.