Branch Leader: Universal Banker & Client Experience

Citi; Chicago (IL); On-site; USD 49,900 - 65,100; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off packages

Job summary

A leading financial institution seeks a Head Universal Banker in Chicago, Illinois, to lead and mentor a team, ensuring exceptional customer experiences and sales performance. The role requires 2-4 years of relevant experience, strong customer service skills, and compliance with bank policies. The ideal candidate will demonstrate leadership and a commitment to maintaining high standards of service in the branch environment. This full-time role offers a salary range of $49,900 - $65,100, along with competitive benefits.

Qualifications

• 2-4 years relevant experience.
• Experience with face-to-face customer service.
• Open, client service orientation and desire to help customers.

Responsibilities

• Lead and mentor Universal Bankers and Tellers.
• Ensure compliance with policies and procedures.
• Provide exceptional service and resolve client complaints.

Skills

Customer service orientation

Sales experience

Verbal communication skills

Problem solving skills

Analytical skills

Education

High School diploma or equivalent

Tools

Basic computer and digital tools

Job description

A leading financial institution seeks a Head Universal Banker in Chicago, Illinois, to lead and mentor a team, ensuring exceptional customer experiences and sales performance. The role requires 2-4 years of relevant experience, strong customer service skills, and compliance with bank policies. The ideal candidate will demonstrate leadership and a commitment to maintaining high standards of service in the branch environment. This full-time role offers a salary range of $49,900 - $65,100, along with competitive benefits.