Lead Universal Banker & Branch Leader

Citigroup Inc.; Los Angeles (CA); On-site; USD 54,000 - 70,000; Full time

Job summary

Citigroup Inc. in Los Angeles, CA is seeking a Head Universal Banker to lead the branch team, delivering exceptional service while guiding and mentoring Universal Bankers and Tellers.

This role drives sales through opening accounts and credit products, champions risk and controls, and ensures a consistent client experience aligned with Citi standards. The Head Universal Banker coaches the team, handles complex transactions, and promotes digital channel adoption.

Qualifications

• Experience with face-to-face customer service, digital engagement and basic sales/referrals.
• Open, client service orientation and desire to help customers is required.
• Sales experience desired.
• Excellent verbal and written communication skills.
• Analytical and problem solving skills.
• Basic computer and digital tools skills.
• Preferred Retail experience.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers by modeling excellent service behaviors and mentoring on sales, service, and compliance routines.
• Guide clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.
• Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager.
• Exhibit strong sales and service skills, presenting products and services while educating clients on digital capabilities.
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.

Skills

Face-to-face customer service

Digital engagement

Sales and referrals

Client service orientation

Sales experience preferred

Verbal and written communication

Analytical and problem solving

Basic digital tools

Retail experience (preferred)

Education

High School diploma or equivalent

Job description

Citigroup Inc. in Los Angeles, CA is seeking a Head Universal Banker to lead the branch team, delivering exceptional service while guiding and mentoring Universal Bankers and Tellers.

This role drives sales through opening accounts and credit products, champions risk and controls, and ensures a consistent client experience aligned with Citi standards. The Head Universal Banker coaches the team, handles complex transactions, and promotes digital channel adoption.