Head Universal Banker: Branch Leader & Customer Coach

Citibank (Switzerland) AG; Washington (Washington County); On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG is seeking a Head Universal Banker in the United States to lead the branch team, deliver exceptional client service, and drive sales and compliance routines. The role focuses on coaching Universal Bankers and Tellers, guiding complex transactions, and promoting digital channels to enhance the client experience.

The incumbent will champion risk and control, sponsor branch initiatives, and partner with leadership to ensure consistent Citi service standards and effective

Qualifications

• Experience with face-to-face customer service.
• Digital engagement demonstrated.
• Basic sales/referrals capacity.

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers in service, sales, and compliance routines.
• Guide clients and team in branch operations and complex transactions.
• Promote digital capabilities and guide customers to self-service channels.
• Ensure risk and control compliance and share feedback with management.

Skills

Face-to-face service

Digital engagement

Client service orientation

Sales experience

Communication skills

Education

High School diploma or equivalent

Job description

Citibank (Switzerland) AG is seeking a Head Universal Banker in the United States to lead the branch team, deliver exceptional client service, and drive sales and compliance routines. The role focuses on coaching Universal Bankers and Tellers, guiding complex transactions, and promoting digital channels to enhance the client experience.

The incumbent will champion risk and control, sponsor branch initiatives, and partner with leadership to ensure consistent Citi service standards and effective