Unified Communications Engineer

Brown Medicine; United States; On-site; USD 43,000 - 70,000; Full time

Job summary

Brown University Health seeks a seasoned Network Engineer to configure, implement, and manage its enterprise unified communications infrastructure. You will support voice telephony, messaging, call control, and contact center technologies, working closely with senior staff to meet project deliverables.

The role requires hands-on experience with VOIP, TDM, and telephony systems, plus a willingness to travel to Brown University Health locations. Day-time hours and on-site work are expected.

Qualifications

• Bachelor’s degree in Computer Science, Electrical Engineering, IS, or related field preferred.
• Current certification in Cisco Voice (CCENT, CCT) and other relevant technologies a plus.
• Solid understanding of telephony, TDM, VOIP, voice gateways IP, network technologies and protocols.
• A combination of related certification and experience may substitute for a degree.

Responsibilities

• Provision unified communications services.
• Provision traditional analog services and voip services.
• Provide end-user telephony support.
• Perform moves, adds and changes.
• Configure, install and troubleshoot digital and analog phone sets.
• Create and configure voice mailbox.
• Support Call Center telephony infrastructure and services.
• Provide call detail reports as requested.
• Build and configure enterprise unified communications systems and infrastructure.
• Adheres to established design & configuration standards.
• Provide support for assigned projects.
• Collaborate with staff on assigned projects.
• Meet established schedules and timelines.
• Ensure implemented solution meets project deliverables and adheres to defined standards and best practices.
• Provide operational support for the enterprise unified communications infrastructure and related technologies.
• Performs proactive management and monitoring of the infrastructure and systems.
• Schedules, plans, and performs scheduled maintenance to ensure systems are operating at optimal levels and running on the latest stable code.
• Performs ongoing assessment and enhancements of infrastructure and systems.
• Conducts routine capacity planning.
• Create and maintain network documentation, standards, diagrams, support, and project documentation.
• Maintain hardware inventories of equipment and assets.
• Build knowledge and technical skill with supported systems.
• Provide off-hours on call coverage.
• Ability to travel to Brown University Health locations required.
• Provide training to staff members of the team as required.
• Performs other duties as assigned.

Skills

Telephony

VOIP

Unified communications

Networking protocols

Education

Bachelor’s degree in CS/EE/IS or related field

Cisco Voice certification (CCENT/CCT)

Tools

Voice gateways IP

VoIP infrastructure

Job description

Brown University Health seeks a seasoned Network Engineer to configure, implement, and manage its enterprise unified communications infrastructure. You will support voice telephony, messaging, call control, and contact center technologies, working closely with senior staff to meet project deliverables.

The role requires hands-on experience with VOIP, TDM, and telephony systems, plus a willingness to travel to Brown University Health locations. Day-time hours and on-site work are expected.