Senior Unified Communications Architect (Voice & Video)

Maximus; Springfield (IL); On-site; USD 100,000 - 125,000; Full time

Job summary

Maximus is seeking a Senior UC Engineer in Springfield, IL to serve as the senior technical authority for enterprise collaboration, voice, and video (UC) across on-premises, cloud, and hybrid environments.

You will provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution while driving service stability and incident response across mission-critical communications.

Qualifications

• 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
• Bachelor’s degree in Telecommunications, Network Engineering, Information Technology, or related field (or equivalent experience).
• Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
• Hands-on experience with monitoring tools and performance analysis for voice and video services.
• Strong knowledge of QoS, network integration, and voice/video traffic optimization.
• Experience coordinating incident response and service restoration in mission-critical environments.
• Experience supporting SLA performance tracking and service improvement initiatives.
• Ability to collaborate across network engineering, operations, and architecture teams.

Responsibilities

• Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
• Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
• Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
• Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
• Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
• Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
• Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
• Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
• Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
• Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.

Skills

QoS knowledge

Tier 3 Troubleshooting

Cross-functional collaboration

Technical liaison

Education

Bachelor’s degree in Telecommunications, Network Engineering, Information Technology

Tools

Cisco UC

Microsoft Teams

VoIP

Job description

Maximus is seeking a Senior UC Engineer in Springfield, IL to serve as the senior technical authority for enterprise collaboration, voice, and video (UC) across on-premises, cloud, and hybrid environments.

You will provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution while driving service stability and incident response across mission-critical communications.