Senior Underwriting & New Business Strategist

Baystate Financial; Boston (MA); On-site; USD 110,000 - 160,000; Full time

Job summary

Baystate Financial seeks a Senior Underwriting & New Business Consultant to lead complex life insurance and annuity cases from submission to policy delivery, mentor the New Business team, and shape underwriting strategies that drive positive outcomes.

This highly visible role partners with financial advisors, carrier partners, and internal teams to resolve issues, improve processes, and deliver exceptional service while maintaining clear communication, proactive problem solving, and

Qualifications

• Bachelor's degree preferred or an equivalent combination of education and industry experience.
• 5+ years of experience in life insurance underwriting, New Business, case management, brokerage operations, or insurance operations.
• Strong understanding of life insurance underwriting principles and New Business processes.
• Experience working with multiple life insurance carriers and understanding varying underwriting approaches and guidelines.
• Knowledge of life insurance products, including term, whole life, universal life, indexed universal life, and variable life.
• Experience supporting financial advisors or working within a brokerage, financial services, or wealth management environment is highly desirable.

Responsibilities

• Manage complex life insurance and annuity cases from application through underwriting, placement, and policy delivery.
• Develop effective underwriting strategies for challenging cases and identify solutions that improve placement success.
• Anticipate potential obstacles and proactively address issues before they impact the client experience.
• Partner with carrier underwriters, medical vendors, advisors, and internal teams to resolve complex or time-sensitive situations.
• Analyze underwriting offers and help advisors understand ratings, requirements, case options, and next steps.
• Serve as a senior resource and escalation point for complex underwriting and operational issues.
• Maintain clear, proactive communication with advisors and stakeholders throughout the lifecycle of each case.
• Share expertise and provide coaching, guidance, and technical support to members of the New Business team.
• Assist with case reviews, quality assurance efforts, workload balancing, and continuous improvement initiatives.
• Identify opportunities to enhance efficiency, accuracy, communication, and the overall advisor experience.
• Support the development of best practices and contribute to a culture of collaboration, learning, and accountability.
• Build and maintain strong relationships with carrier underwriting and New Business teams.
• Help design and deliver educational programs for financial advisors and their staff.
• Provide training on underwriting fundamentals, carrier expectations, case preparation, and best practices.
• Serve as a knowledgeable resource who helps advisors navigate complex underwriting scenarios with confidence.

Skills

Underwriting expertise

Analytical thinking

Problem-solving

Communication skills

Multi-tasking

Mentoring

Relationship building

Attention to detail

Decision making

Project management

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

New Business platforms

Carrier platforms

Job description

Baystate Financial seeks a Senior Underwriting & New Business Consultant to lead complex life insurance and annuity cases from submission to policy delivery, mentor the New Business team, and shape underwriting strategies that drive positive outcomes.

This highly visible role partners with financial advisors, carrier partners, and internal teams to resolve issues, improve processes, and deliver exceptional service while maintaining clear communication, proactive problem solving, and