Senior UKG WFM Scheduling Architect

Beth Israel Lahey Health; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Senior UKG WFM Scheduling Analyst to lead design, configuration, and optimization of scheduling across inpatient, ambulatory, and ancillary departments. You will partner with Nursing Administration, Clinical Operations, HR, IT, and Finance to deliver compliant, efficient staffing that supports patient care.

This role serves as SME for UKG Advanced Scheduling, CSE, and EZCall, providing Tier 2/3 support, governance, testing, and documentation while driving

Qualifications

• 5+ years of hands-on experience with UKG WFM Advanced Scheduling.
• Direct experience with UKG Clinical Scheduling Extensions (CSE) and/or EZCall in a healthcare environment.
• Experience supporting unionized environments and collective bargaining agreements.

Responsibilities

• Lead end-to-end implementation of UKG Advanced Scheduling across inpatient, ambulatory, and ancillary departments.
• Design and configure schedule rules, patterns, rotations, self-scheduling, shift bids, and open shift workflows.
• Translate clinical staffing models and union contracts into scalable UKG configurations.
• Provide Tier 2/3 support for scheduling, CSE, and EZCall issues; resolve rule conflicts and interface errors.
• Partner with Nursing Leadership, Clinical Operations, HR, IT, and Finance to optimize labor and staffing.
• Monitor system performance, coordinate testing for upgrades, patches, and new features.

Skills

UKG WFM

Advanced Scheduling

CSE

EZCall

Nurse scheduling

Union labor experience

Regulatory compliance

Stakeholder engagement

Education

Bachelor's degree in Healthcare/Nursing Administration, Information Systems, Business

Tools

UKG WFM Suite

Timekeeping integration

Job description

Beth Israel Lahey Health is seeking a Senior UKG WFM Scheduling Analyst to lead design, configuration, and optimization of scheduling across inpatient, ambulatory, and ancillary departments. You will partner with Nursing Administration, Clinical Operations, HR, IT, and Finance to deliver compliant, efficient staffing that supports patient care.

This role serves as SME for UKG Advanced Scheduling, CSE, and EZCall, providing Tier 2/3 support, governance, testing, and documentation while driving