Senior UKG Scheduling, CSE & EZCall Analyst

Beth Israel Lahey Health; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Senior UKG Scheduling Specialist to implement and optimize UKG Advanced Scheduling and CSE across inpatient, ambulatory, and ancillary departments. You will translate complex staffing models and union language into scalable configurations.

You will serve as a trusted advisor to Nursing Leadership, Clinical Operations, HR, and Finance, driving improvements, testing, and best-practice adoption while ensuring compliance and performance.

Qualifications

• Minimum 5+ years hands-on experience with UKG WFM Advanced Scheduling.
• Direct experience with UKG CSE and/or EZCall in healthcare.
• Experience supporting unionized environments and large multi-hospital centers.

Responsibilities

• Support end-to-end implementation of UKG Advanced Scheduling across departments.
• Design and configure schedule rules, patterns, rotations, and self-scheduling workflows.
• Translate clinical staffing models and union contract language into configurations.
• Lead EZCall integration for automated calls and open shift coverage.
• Provide Tier 2/3 support for scheduling and interfacing issues.
• Partner with leaders to resolve real-time scheduling challenges in clinical settings.

Skills

UKG WFM

Nurse scheduling

Staffing optimization

Education

Bachelor’s degree in Healthcare/Related Field

Tools

UKG Advanced Scheduling

UKG Clinical Scheduling Extensions (CSE)

UKG EZCall

Job description

Beth Israel Lahey Health is seeking a Senior UKG Scheduling Specialist to implement and optimize UKG Advanced Scheduling and CSE across inpatient, ambulatory, and ancillary departments. You will translate complex staffing models and union language into scalable configurations.

You will serve as a trusted advisor to Nursing Leadership, Clinical Operations, HR, and Finance, driving improvements, testing, and best-practice adoption while ensuring compliance and performance.