Senior UKG Scheduling Analyst

Beth Israel Lahey Health; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Senior UKG Scheduling Specialist to implement and optimize UKG Advanced Scheduling and CSE across inpatient, ambulatory, and ancillary departments. You will translate complex staffing models and union language into scalable configurations.

You will serve as a trusted advisor to Nursing Leadership, Clinical Operations, HR, and Finance, driving improvements, testing, and best-practice adoption while ensuring compliance and performance.

Qualifications

• Minimum 5+ years hands-on experience with UKG WFM Advanced Scheduling.
• Direct experience with UKG CSE and/or EZCall in healthcare.
• Experience supporting unionized environments and large multi-hospital centers.

Responsibilities

• Support end-to-end implementation of UKG Advanced Scheduling across departments.
• Design and configure schedule rules, patterns, rotations, and self-scheduling workflows.
• Translate clinical staffing models and union contract language into configurations.
• Lead EZCall integration for automated calls and open shift coverage.
• Provide Tier 2/3 support for scheduling and interfacing issues.
• Partner with leaders to resolve real-time scheduling challenges in clinical settings.

Skills

UKG WFM

Nurse scheduling

Staffing optimization

Education

Bachelor’s degree in Healthcare/Related Field

Tools

UKG Advanced Scheduling

UKG Clinical Scheduling Extensions (CSE)

UKG EZCall

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description

Essential Duties & Responsibilities, including but not limited to:

• Support end-to-end implementation of UKG Advanced Scheduling and Clinical Scheduling Extensions (CSE) across inpatient, ambulatory, and ancillary departments
• Design and configure schedule rules, patterns, rotations, self-scheduling, shift bids, and open shift workflows
• Configure clinical scheduling constructs, including units, profiles, skills, certifications, and staffing demand rules
• Translate complex clinical staffing models, union contract language, and organizational policies into scalable UKG configurations
• Lead implementation and support of UKG EZCall for automated call-outs, open shift coverage, and staffing escalation workflows
• Configure call trees, escalation rules, skill matching, contact methods, and compliance controls
• Ensure seamless integration between EZCall, Advanced Scheduling, and Timekeeping
• Serve as Tier 2/3 support for complex scheduling, CSE, and EZCall issues, including rule conflicts, coverage gaps, and interface errors
• Partner with operational leaders to resolve real-time scheduling challenges in the clinical environment
• Support system upgrades, patches, and new feature adoption; assess impact and coordinate testing
• Monitor system performance and proactively identify opportunities for improvement
• Ensure scheduling configurations comply with labor laws, union agreements, and healthcare-specific regulations
• Support nurse staffing compliance, skill mix requirements, and acuity-based staffing models
• Assist with audits, reporting, and regulatory reviews related to scheduling and staffing practices
• Act as a trusted advisor to Nursing Leadership, Clinical Operations, HR, and Finance
• Facilitate requirements-gathering sessions and translate operational needs into functional designs
• Support change management and adoption of advanced scheduling capabilities
• Participate in WFM governance, standards, and roadmap planning
• Develop and maintain detailed configuration documentation, SOPs, and job aids
• Design and deliver training for schedulers, managers, and clinical leaders
• Mentor junior analysts and contribute to team knowledge growth
• Drive continuous improvement through automation, standardization, and best-practice adoption

Education

Minimum Qualifications:

Bachelor’s degree in Healthcare/Nursing Administration, Information Systems, Business, or related field (or equivalent experience)

Experience

• 5+ years of hands‑on experience with UKG WFM Advanced Scheduling
• Direct experience with UKG Clinical Scheduling Extensions (CSE) and/or EZCall in a healthcare environment
• Experience supporting unionized environments and collective bargaining agreements
• Experience supporting large, multi‑hospital or academic medical centers
• Prior experience with system implementations, mergers, or enterprise standardization initiatives

Skills, Knowledge & Abilities

• Strong understanding of clinical operations, nurse scheduling, and workforce deployment.
• Proven ability to translate complex clinical and operational requirements into system configurations.

Preferred Qualifications & Skills

• UKG certifications preferred (Advanced Scheduling, CSE, EZCall)

Pay Range

$110,000.00 USD - $140,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled