Senior UI Benefits Quality Lead

DelDOT; Wilmington (DE); Remote; USD 60,000 - 75,000; Full time

Job summary

A state department of transportation in Wilmington, Delaware, is seeking an individual responsible for overseeing the Benefit Accuracy Measurement and Quality Control programs. The role includes direct oversight of audits on unemployment insurance claims, staff training, and development of compliance procedures. Ideal candidates will have significant auditing experience and knowledge in relevant laws. This position offers eligibility for telework and flexible working schedules. Applicants must be authorized to work in the U.S.

Qualifications

• Three years experience in accounting using GAAP standards.
• Experience in auditing financial records and internal controls.
• Data analysis using computer programs for auditing.
• Knowledge of unemployment insurance laws and regulations.
• Experience in evaluating service quality and suggesting improvements.
• Proficient in structured or unstructured interviewing.
• Experience in writing narrative reports.
• Knowledge in supervising staff.

Responsibilities

• Oversee the review of unemployment insurance claims for accuracy.
• Plan and review work of Quality Control personnel; train them.
• Recommend corrective actions based on audit findings.
• Develop procedures complying with state and federal guidelines.
• Ensure full utilization of Quality Control automated systems.

Skills

Accounting (GAAP)

Auditing

Data analysis

Interpreting unemployment laws

Quality improvement

Interviewing techniques

Narrative report writing

Staff supervision

Job description

A state department of transportation in Wilmington, Delaware, is seeking an individual responsible for overseeing the Benefit Accuracy Measurement and Quality Control programs. The role includes direct oversight of audits on unemployment insurance claims, staff training, and development of compliance procedures. Ideal candidates will have significant auditing experience and knowledge in relevant laws. This position offers eligibility for telework and flexible working schedules. Applicants must be authorized to work in the U.S.