Senior UC/AV Pre-Sales Engineer – Teams & Collaboration

Yealink; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Yealink, a global leader in Unified Communication & Collaboration Solutions, is seeking an experienced technical support professional for design, configuration, deployment and troubleshooting of Teams IP phones and video collaboration products. You will support regional resellers and end users via phone, email, or on-site visits.

The role emphasizes delivering on-site product demonstrations, training sessions, and building strong relationships with customers’ IT teams and executives to ensure

Qualifications

• 8+ years of experience in UC/AV industry.
• Experience presenting to senior management and executives.
• Strong understanding of the UC industry.
• Excellent customer service mindset and coordination skills.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver timely technical support and guidance for design, configuration, deployment and troubleshooting of Yealink UC devices to resellers and end users via phone, email or on-site.
• Conduct online and on-site product trainings and demos for resellers and end-users’ IT teams, cultivating long-term relationships with customers’ technical contacts.
• Partner with internal sales engineering to troubleshoot high-complexity technical cases.
• Coordinate with internal sales to share project progress and key information concerning reseller partners.

Skills

UC/AV experience

Senior stakeholder handling

Customer service

Verbal communication

Job description

Yealink, a global leader in Unified Communication & Collaboration Solutions, is seeking an experienced technical support professional for design, configuration, deployment and troubleshooting of Teams IP phones and video collaboration products. You will support regional resellers and end users via phone, email, or on-site visits.

The role emphasizes delivering on-site product demonstrations, training sessions, and building strong relationships with customers’ IT teams and executives to ensure