Senior Presales Engineer

Yealink; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Yealink, a global leader in Unified Communication & Collaboration Solutions, is seeking an experienced technical support professional for design, configuration, deployment and troubleshooting of Teams IP phones and video collaboration products. You will support regional resellers and end users via phone, email, or on-site visits.

The role emphasizes delivering on-site product demonstrations, training sessions, and building strong relationships with customers’ IT teams and executives to ensure

Qualifications

• 8+ years of experience in UC/AV industry.
• Experience presenting to senior management and executives.
• Strong understanding of the UC industry.
• Excellent customer service mindset and coordination skills.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver timely technical support and guidance for design, configuration, deployment and troubleshooting of Yealink UC devices to resellers and end users via phone, email or on-site.
• Conduct online and on-site product trainings and demos for resellers and end-users’ IT teams, cultivating long-term relationships with customers’ technical contacts.
• Partner with internal sales engineering to troubleshoot high-complexity technical cases.
• Coordinate with internal sales to share project progress and key information concerning reseller partners.

Skills

UC/AV experience

Senior stakeholder handling

Customer service

Verbal communication

Job description

Yealink (Stock Code: 300628) is a global leader in Unified Communication & Collaboration Solutions, specializing in video conferencing, voice communications, and collaboration. We are dedicated to helping individuals and organizations embrace the power of easy collaboration and high productivity. Learn more at: https://www.yealink.com/en

Responsibilities

• Deliver timely, professional technical support and guidance covering the design, configuration, deployment and troubleshooting of Yealink Microsoft Teams IP phones and video collaboration products to regional resellers and end users via phone, email or on-site visits.
• Conduct online and on-site product training sessions and demonstrations for resellers and end-users’ IT teams, and cultivate solid long-term relationships with customers’ technical contacts.
• Partner with the internal sales engineering team to troubleshoot and resolve high-complexity technical cases.
• Coordinate with the internal sales team to align on project progress and share key business information concerning reseller partners.

Qualifications

• 8+ years of experience in the UC/AV industry.
• Experience presenting to and interacting with senior management and executive stakeholders.
• Strong understanding of the UC industry.
• Excellent customer service mindset, communication, and coordination skills, with a proven ability to drive project execution.
• Excellent verbal and written communication skills, with the ability to independently conduct customer visits, deliver onsite product demonstrations, present at industry events, and support other key business activities.

Pay range and compensation package：

Competitive salary based on experience.

Equal Opportunity Statement:

We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.