Senior Travel Tech Consultant - Remote & GDS Expert

TripActions; United States; Remote; USD 28,000 - 62,000; Full time

Job summary

Navan in the United States is seeking an experienced Senior Travel Consultant to support corporate travel with a tech-forward approach. You will handle complex itineraries, master Sabre/Amadeus GDS capabilities, and contribute to product feedback loops that shape our travel-platform offerings.

You will operate remotely within the US, collaborating with product and engineering teams while delivering high-quality customer experiences and maintaining SLA-driven performance across channels.

Qualifications

• 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment.
• 3+ years of advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management).
• Experience with local market supplier content and booking practices in both ARC and BSP markets.
• In-depth knowledge of complex itineraries, air fares, and fare construction calculations including net fares, IT fares, route deals, and corporate negotiated fares.
• Experience with NDC, low-cost carriers, and third-party content aggregators is a plus.
• Full understanding of travel industry regulations and worldwide compliance requirements.

Responsibilities

• Assist travelers with travel support through multiple contact channels: chat, calls, and email.
• Maintain extensive supplier, destination, and system knowledge.
• Analyze customer needs, persona, and urgency quickly and accurately.
• Provide booking information for hotel, flight, car, and rail as required.
• Support users with self-service of the Navan platform and app where possible.
• Respond to customers within SLA expectations and requirements.
• Follow travel and expense procedures and global compliance policies.
• Provide regular feedback to stakeholders on progress of goals and performance of key processes.
• Participate in team meetings to stay updated on product launches, supplier updates, and industry changes.
• Build travel knowledge to set the standard for travel support.

Skills

GDS Sabre/Amadeus

NDC knowledge

Travel bookings

English fluency

Communication

Job description

Navan in the United States is seeking an experienced Senior Travel Consultant to support corporate travel with a tech-forward approach. You will handle complex itineraries, master Sabre/Amadeus GDS capabilities, and contribute to product feedback loops that shape our travel-platform offerings.

You will operate remotely within the US, collaborating with product and engineering teams while delivering high-quality customer experiences and maintaining SLA-driven performance across channels.