Senior Travel Learning and Development Lead

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co.'s Chase Travel team seeks a Senior Training Specialist to design and deliver instructor-led training that aligns with business goals. You will apply adult learning principles, coach learners, and collaborate with SMEs to ensure effective knowledge transfer.

You will manage new hires, administer knowledge checks, track progress, and partner with leadership to coach trainees throughout programs. Occasional travel may be required.

Qualifications

• Bachelor’s degree in learning and development or education-related field plus 2+ years of experience working in learning and development, OR 5+ years of equivalent work experience required.
• Excellent verbal and written communication and facilitation skills to maximize effectiveness of learning and knowledge transfer.
• Demonstrated ability to effectively self-manage workload, prioritize tasks, and meet deadlines with minimal supervision.
• Understanding of and ability to apply adult learning methodologies.
• Demonstrated project management skills with practical experience in managing multiple projects concurrently.
• Exceptional interpersonal skills and training style including the ability to create a professional learning environment.
• Strong public speaking skills with the ability to engage learners throughout training and learning opportunities.
• Extensive experience with Microsoft Suite applications (Word, Excel, PowerPoint, SharePoint).
• Working knowledge of appropriate technology, travel industry GDS is required (TravelPort+, Sabre).
• Ability to apply a sound understanding of business acumen and adult learning practices.
• Flexibility for occasional travel, domestic and/ or international.

Responsibilities

• Demonstrate the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence
• Demonstrate the necessary fundamental training concepts, including facilitation, instruction, and classroom management to ensure optimal learning
• Promote an active and engaged learning environment throughout the Training Department
• Work collaboratively across the organization to promote and provide information so that colleagues and contributors support objectives, understand needs, and take action
• Manage new hires according to company policies and procedures
• Coach and motivate employees to achieve optimal performance; provide developmental feedback to advisors during new hire and recurrent training
• Administer written and online knowledge checks and provide reports of participant performance
• Collaborate with leadership ensuring trainees are appropriately coached throughout their training program
• Hold learners accountable for performance expectations, with documented coaching to defined metricsDevelop relationships with internal teams to identify changes in workflow or functions that may require new or revised training
• Perform other duties as assigned within the scope of responsibilities and requirements of the position

Skills

Facilitation

Communication

Time management

Adult learning

Project management

Interpersonal skills

Public speaking

Microsoft Office

GDS knowledge

Cross-functional collaboration

Travel industry knowledge

Education

Bachelor's in L&D or education

Tools

Microsoft Office

TravelPort+

Sabre

Job description

JPMorgan Chase & Co.'s Chase Travel team seeks a Senior Training Specialist to design and deliver instructor-led training that aligns with business goals. You will apply adult learning principles, coach learners, and collaborate with SMEs to ensure effective knowledge transfer.

You will manage new hires, administer knowledge checks, track progress, and partner with leadership to coach trainees throughout programs. Occasional travel may be required.