Senior Travel Executive

TAG USA; California (MO); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

TAG provides high-touch travel and event management services to top clients, seeking a Senior Travel Executive to support our corporate department. You will collaborate with global teams, manage VIP travel, and ensure seamless itineraries while aligning with budgets and client preferences.

The role requires 5+ years in travel agency operations, strong knowledge of airfares, ticketing and reissues, and GDS proficiency. A client-focused mindset and mentoring responsibilities are part of this role.

Qualifications

• 5+ years in a travel agency environment.
• Strong knowledge of airfares, contracted fares and reissues.
• GDS experience, Galileo preferred.
• Experience with VIP and entertainment clients.
• Proven ability to negotiate best vendor rates.

Responsibilities

• Manage client travel requirements, including VIP client travel, while anticipating client preferences and needs.
• Fully service inquiries, bookings, and ticketing with high standards and documentation.
• Report, investigate and resolve errors or client complaints adhering to high service standards.
• Process complex reissues and pricing records accurately.
• Manage Quality Control procedures and tasks.
• Negotiate best rates from vendors to reduce client expenditure and maximize profitability.
• Process administrative tasks including accounting queries through to reconciliation with Finance.
• Demonstrate professionalism, attention to detail, and high conduct standards.
• Mentor assigned team and share TAG policies and procedures.
• Retain accounts and agreements with personalized service.

Skills

VIP travel planning

Vendor negotiations

Customer service

Project coordination

Team mentoring

Education

High school diploma or equivalent

Tools

GDS Galileo

Airline ticketing

Job description

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Senior Travel Executive Overview:

We are looking for a full-time (40 hours per week) Senior Travel Executive who can support our growing corporate department. As a Senior Travel Executive, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs. Analyze all inquiries and requests received from clients and decide on the best options to offer. Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met.
• Fully service all inquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations.
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.
• Process complex reissues and pricing records accurately.
• Manage Quality Control (QC) procedures and tasks.
• Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability.
• Process administrative tasks including accounting queries from both the client and Finance department through to final reconciliation. Assess client credit levels, if applicable, and work in conjunction with the Finance department to ensure payments are received.
• Demonstrate professionalism, attention to detail, service level expectations and general standards of performance and conduct.
• Act as a Mentor to assigned team by assisting in the development of skills and knowledge of TAG client’s policies and procedures.
• Retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client.
• Perform other duties as assigned.

Qualifications:

• In lieu of education, an equivalent combination of education and directly related experience.
• 5+ years of experience within a travel agency (Required)
• Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues (Required)
• GDS experience (Galileo preferred) (Required)
• Versed in booking flights, hotels, and have a good understanding of published airfares (Required)
• Experience handling VIP, entertainment clients, and/or group travel (Preferred)

Experience TAG Perks:

We are committed to offering an equal opportunity for all employees and applicants.

Please make sure you are eligible to work in the USA!