Senior Travel Executive

TAG USA; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Equal opportunity employer

Work eligibility in USA

Job summary

TAG USA is seeking a Senior Travel Executive to support our corporate department in Chicago. This full-time role involves managing VIP travel, negotiating with vendors, and coordinating complex itineraries to meet client preferences and budgets.

You'll collaborate with global teams, ensure high-quality documentation, and mentor junior staff while delivering personalized service to top executives and productions. Previous experience with VIP travel is preferred.

Qualifications

• In lieu of formal education, equivalent combination of education and related experience is acceptable.
• 5+ years of experience within a travel agency is required.
• Strong knowledge of airfares, contracted fares, ticketing and reissues is required.
• GDS experience with Galileo is preferred and required.
• Experience handling VIP, entertainment clients, and/or group travel is preferred.

Responsibilities

• Manage client travel requirements including VIP travel, anticipating client preferences and needs.
• Service all inquiries, bookings, and ticketing with high standards and accurate documentation.
• Report, investigate and resolve errors or client complaints with excellent customer service.
• Process complex reissues and pricing records accurately.
• Manage Quality Control procedures and tasks.
• Negotiate best rates from vendors to maximize profitability.

Skills

VIP travel

Travel planning

Flight booking

Hotel booking

Airfares knowledge

Ticketing & reissues

Vendor negotiation

Education

Equiv. combination of education and experience

5+ years travel agency experience

Tools

GDS Galileo

Job description

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Senior Travel Executive Overview:

We are looking for a full-time (40 hours per week) Senior Travel Executive who can support our growing corporate department. As a Senior Travel Executive, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs. Analyze all inquiries and requests received from clients and decide on the best options to offer. Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met.
• Fully service all inquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations.
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.
• Process complex reissues and pricing records accurately.
• Manage Quality Control (QC) procedures and tasks.
• Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability.
• Process administrative tasks including accounting queries from both the client and Finance department through to final reconciliation. Assess client credit levels, if applicable, and work in conjunction with the Finance department to ensure payments are received.
• Demonstrate professionalism, attention to detail, service level expectations and general standards of performance and conduct.
• Act as a Mentor to assigned team by assisting in the development of skills and knowledge of TAG client’s policies and procedures.
• Retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client.
• Perform other duties as assigned.

Qualifications:

• In lieu of education, an equivalent combination of education and directly related experience.
• 5+ years of experience within a travel agency (Required)
• Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues (Required)
• GDS experience (Galileo preferred) (Required)
• Versed in booking flights, hotels, and have a good understanding of published airfares (Required)
• Experience handling VIP, entertainment clients, and/or group travel (Preferred)

Experience TAG Perks:

We are committed to offering an equal opportunity for all employees and applicants.

Please make sure you are eligible to work in the USA!