Senior Entertainment Travel Agent

TAG; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Wellness/EAP program

Employee discounts

Job summary

TAG in New York City seeks a Senior Tour Specialist to support our growing touring department. This full-time role (40 hours per week) collaborates with global teams to deliver proactive travel solutions, while tailoring itineraries to client preferences and budgets.

You will service inquiries, bookings, and ticketing with the highest standards, manage complex reissues, negotiate vendor rates, and mentor junior staff to uphold TAG Touring procedures.

Qualifications

• 5+ years of experience within a travel agency.
• Strong knowledge of airfares, contracted fares, ticketing and reissues.
• GDS experience (Galileo preferred).
• Experience handling VIP, entertainment clients, and/or group travel.

Responsibilities

• Manage touring client travel requirements, anticipating and understanding client preferences; formulate itineraries to meet budgets and requirements.
• Fully service inquiries, requests, bookings and ticketing with high standards and documentation.
• Report, investigate and resolve errors or client complaints with top service levels.
• Process complex reissues and pricing records accurately.
• Manage QC procedures and tasks.
• Negotiate best rates from vendors to maximize profitability.
• Handle accounting queries and liaise with Finance for payments.
• Demonstrate professionalism and attention to standards.
• Mentor touring team in TAG Touring policies and procedures.
• Retain accounts and agreements with personalized service.
• Perform other duties as assigned.

Skills

Client service

Attention to detail

Communication

Mentorship

Education

BA/BS degree (Preferred)

Tools

GDS Galileo

Job description

About the Company

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Job Title

Senior Tour Specialist

Location

New York City, NY

About the Company

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Senior Tour Specialist Overview

We are looking for a full-time (40 hours per week) Senior Tour Specialist who can support our growing touring department. As a Senior Tour Specialist, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties

• Manage touring client travel requirements, while anticipating and understanding individual client preferences and needs. Analyze all inquiries and requests received from clients and decide on the best options to offer. Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met.
• Fully service all inquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations.
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.
• Process complex reissues and pricing records accurately.
• Manage Quality Control (QC) procedures and tasks.
• Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability.
• Process administrative tasks including accounting queries from both the client and Finance department through to final reconciliation. Assess client credit levels, if applicable, and work in conjunction with the Finance department to ensure payments are received.
• Demonstrate professionalism, attention to detail, service level expectations and general standards of performance and conduct.
• Act as a Mentor to touring team by assisting in the development of skills and knowledge of TAG Touring policies and procedures.
• Retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client.
• Perform other duties as assigned.

Qualifications

• BA/BS degree (Preferred)
• In lieu of education, an equivalent combination of education and directly related experience.
• 5+ years of experience within a travel agency (Required)
• Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues (Required)
• GDS experience (Galileo preferred) (Required)
• Versed in booking flights, hotels, and have a good understanding of published airfares (Required)
• Experience handling VIP, entertainment clients, and/or group travel (Preferred)

Experience TAG Perks

• Competitive salary
• Wellness/EAP program
• Employee discounts

We are committed to offering an equal opportunity for all employees and applicants.

Please make sure you are eligible to work in the USA!