Senior Travel Counselor & Team Lead – Remote

American Express Global Business Travel; Austin (TX); Remote; USD 46,000 - 86,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Wellbeing resources

Job summary

Amex GBT's Traveler Care Team in the United States is seeking positive, energetic travel counselors to join our Global Entertainment Hub. You’ll deliver end-to-end travel services from home in a fast-paced, white-glove environment, collaborating with your team to create exceptional travel experiences.

You’ll manage frontline support, policy guidance, ticketing, and complex fare issues while building strong relationships with clients and suppliers.

Qualifications

• 5+ years of Travel Consultant and Customer Service experience.
• Advanced knowledge of global points of sale and international routings.
• Proficiency in Native GDS (Sabre or Amadeus) and Office 365.
• Professional communication and high attention to detail.
• Able to multitask in a fast-paced environment with proactive follow-through.

Responsibilities

• Frontline travel counselor support; guide team on policy, ticketing, customer service.
• Prioritize workload and direct team to meet customer SLAs.
• Training and quality monitoring to ensure high service delivery.
• Build strong relationships with team, leaders, clients, coordinators, and suppliers.
• Book and manage global air, hotel, rail, and ground travel bookings accurately.

Skills

GDS Sabre

GDS Amadeus

Office 365

Customer service

Communication

Tools

Sabre GDS

Amadeus GDS

Office 365

Job description

Amex GBT's Traveler Care Team in the United States is seeking positive, energetic travel counselors to join our Global Entertainment Hub. You’ll deliver end-to-end travel services from home in a fast-paced, white-glove environment, collaborating with your team to create exceptional travel experiences.

You’ll manage frontline support, policy guidance, ticketing, and complex fare issues while building strong relationships with clients and suppliers.