Senior Travel Concierge – Global Entertainment Hub

American Express Global Business Travel; Phoenix (AZ); Remote; USD 46,000 - 86,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Diversity & Inclusion

Job summary

American Express Global Business Travel is seeking positive, energetic travel counselors to join our Global Entertainment Hub. This role offers remote, full-time work supporting 24/7 traveler care with white-glove service.

You will handle end-to-end travel bookings, policy guidance, and issue resolution using Sabre or Amadeus, with Office 365 tools, in a fast-paced environment and involve weekend shifts. Applicants should have 5+ years in travel consulting and outstanding customer service, with

Qualifications

• 5+ years of Travel Consultant and Customer Service experience.
• Advanced knowledge of global points of sale and international routings.
• Proficiency in GDS Sabre or Amadeus and Office 365 products.
• Professional communication and high attention to detail.

Responsibilities

• Frontline travel counselor support; guide team on policy, ticketing, customer service.
• Prioritize workload, and direct team to ensure customer contracted SLAs are achieved.
• Training and quality monitoring to ensure high level of service delivery.
• Build strong relationships and communicate effectively with your team, leaders, clients, coordinators, and suppliers.
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
• Provide feedback via one-on-one and mini-coaching sessions as needed.
• Communicate effectively; sharing knowledge, industry and policy updates regularly.
• Create and maintain training, and reference materials.
• Customer service research and resolution.
• Book and accurately manage global POS air, hotel, rail, and ground travel bookings.

Skills

Travel counseling

Customer service

Policy adherence

Communication

Team collaboration

Tools

Sabre/Amadeus

O365

Job description

American Express Global Business Travel is seeking positive, energetic travel counselors to join our Global Entertainment Hub. This role offers remote, full-time work supporting 24/7 traveler care with white-glove service.

You will handle end-to-end travel bookings, policy guidance, and issue resolution using Sabre or Amadeus, with Office 365 tools, in a fast-paced environment and involve weekend shifts. Applicants should have 5+ years in travel consulting and outstanding customer service, with