Senior Travel Concierge & Enrollment Specialist

Fountain; San Francisco (CA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Free CLEAR membership

401(k) with company match

Paid holidays

Medical, Dental, Vision

Paid Time Off

Job summary

CLEAR in San Francisco is hiring a Senior Service and Sales Representative to create frictionless experiences for members, driving enrollment and exceptional service. You will work in a fast-paced aviation environment, upholding security standards while mentoring teammates.

Ideal candidates show leadership, strong communication, and a drive to grow into management roles, with flexibility to work varied shifts.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED equivalent required.
• Open availability and flexibility to work various shifts.
• Ability to stand for up to 8 hours per day.
• Desire to grow into a management and/or leadership position.
• Completion of airport and government security screening processes, including SIDA badge eligibility.

Responsibilities

• Drive membership enrollments by engaging travelers and educating them about CLEAR benefits.
• Balance high volume with high-quality customer and member experiences.
• Resolve traveler/member concerns or inquiries promptly; escalate when needed.
• Adhere to security procedures by validating airline documents and traveler IDs.
• Support leadership in training and development of team members; guide on-the-job training.
• Troubleshoot hardware/software issues to ensure front-line triage before escalation.

Skills

Customer service

Sales

Training

Leadership

Communication

Security procedures

Problem solving

Education

High School Diploma or GED

Job description

CLEAR in San Francisco is hiring a Senior Service and Sales Representative to create frictionless experiences for members, driving enrollment and exceptional service. You will work in a fast-paced aviation environment, upholding security standards while mentoring teammates.

Ideal candidates show leadership, strong communication, and a drive to grow into management roles, with flexibility to work varied shifts.