Senior Transportation Services Admin & Operations Specialist

Penn State University; University Park (IL); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Competitive benefits package

Retirement plans and generous paidTime

Job summary

Penn State University in University Park, IL is seeking a Senior Customer Service Representative to support transportation and parking operations for faculty, staff, students, and visitors. The role emphasizes admin operations, system configuration, and process improvements to ensure accurate and timely workflows.

The position reports to the Administrative Operations Manager and involves coordination of permits, financial reconciliation, payroll support, event administration, reporting, and

Qualifications

• Associate Degree required.
• 4+ years of relevant experience or an equivalent combination of education and experience accepted.
• Strong customer service and communication skills.

Responsibilities

• Administer and maintain parking permit programs, specialty permits, validations, and related transportation products.
• Configure permit types, rates, user groups, access credentials, and business rules within departmental systems.
• Process and reconcile financial transactions related to permit sales, event parking, citations, and other Transportation Services programs.
• Prepare and maintain operational, financial, and business reports.
• Support payroll processing, review, and documentation for Transportation Services staff.
• Maintain records supporting departmental audits, reviews, and compliance requirements.
• Coordinate recurring administrative tasks and ensure completion within established timelines.
• Monitor operational processes to ensure compliance with Transportation Services policies, procedures, and regulations.

Skills

Customer service

Communication

Administrative support

Education

Associate Degree

Tools

T2Flex

T2FlexPort

HONK

ParkWhiz

ASANA

Job description

Penn State University in University Park, IL is seeking a Senior Customer Service Representative to support transportation and parking operations for faculty, staff, students, and visitors. The role emphasizes admin operations, system configuration, and process improvements to ensure accurate and timely workflows.

The position reports to the Administrative Operations Manager and involves coordination of permits, financial reconciliation, payroll support, event administration, reporting, and