Senior CSR, Transportation Services - Ops & Systems

The Pennsylvania State University; State College (Centre County); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive benefits package

Job summary

The Pennsylvania State University in State College, PA seeks a Senior Customer Service Representative in Transportation Services to support parking operations, permits, and rate configuration, with payroll and reporting duties.

The role coordinates core administrative tasks, ensures policy compliance, and handles configuration across platforms such as T2Flex, HONK, ParkWhiz, and ASANA, driving process improvement and efficient workflows.

Qualifications

• Associate Degree required.
• 4+ years of relevant experience.
• No required certifications.

Responsibilities

• Administer and coordinate parking permit programs and related transportation products.
• Configure permit types, rates, user groups, and system rules.
• Process and reconcile financial transactions related to permits, events, and citations.
• Prepare and maintain operational, financial, and business reports.
• Support payroll processing for Transportation Services staff.
• Maintain records for audits and compliance.
• Coordinate recurring administrative tasks within established timelines.
• Monitor compliance with policies and regulations.

Skills

Customer service

Communication

Analytical skills

Technical proficiency

Education

Associate Degree

Tools

T2Flex

T2FlexPort

HONK

ParkWhiz

ASANA

Job description

The Pennsylvania State University in State College, PA seeks a Senior Customer Service Representative in Transportation Services to support parking operations, permits, and rate configuration, with payroll and reporting duties.

The role coordinates core administrative tasks, ensures policy compliance, and handles configuration across platforms such as T2Flex, HONK, ParkWhiz, and ASANA, driving process improvement and efficient workflows.