Senior Transportation Operations Manager

J.B. Hunt Transport Services, Inc.; Morrisville (Bucks County); On-site; USD 90,000 - 120,000; Full time

Job summary

J.B. Hunt Transport, Inc. in Morrisville, PA is seeking a Transportation Manager II to oversee direct driver management for midsize fleets, ensure safe, on-time freight movement, and supervise load assignment.

The role requires coordinating with drivers, customers, and internal teams to uphold service levels. You will manage scheduling across day, night, and weekends, support payroll and driver counseling, monitor performance metrics, and ensure DOT compliance while maintaining the company

Qualifications

• High School Diploma/GED and 2-3 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience AND the ability to work across multiple shifts including nights and/or weekends if needed
• Strong professional communication skills applied internally and externally
• Proven experience in establishing and maintaining healthy working relationships
• Experience in fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement
• Ability to process information with high levels of accuracy
• Accurately analyze situations and reach productive decisions based on informed judgment
• Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
• Ability to manage multiple competing priorities
• Ability to consistently travel to account and customer locations
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Experience in holding people accountable and conducting difficult conversations
• Ability to perform in a stressful and high-pressure work environment

Responsibilities

• Build and maintain positive professional relationships with drivers and safety to minimize turnover and maximize ongoing productivity
• Fill in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability
• Utilize personnel management including training and orientation of drivers and/or employees including the training and assistance with internal and third-party (customer) systems
• Conduct analysis of fleet operations and profitability and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain, and present customer-specific reporting and financial analysis through face-to-face and/or virtual interactions at customer locations
• Manage inventory, assets, customer pools, and/or assignment of drivers to balance equipment in market
• Perform administrative duties such as payroll, driver counseling, accident reviews, filing and documenting, resolving pay issues, invoicing, and/or creating operational or financial reports
• Manage yard including checking/inspecting equipment, replacing parts (like mud flaps), completing repairs, etc., and coordinate with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety-related mechanical issues are fixed for account equipment (as required)
• Work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay-related issues, etc. as they occur throughout the day and, where necessary, when on-call
• Maintain the Company's safety culture to include daily driver safety messages, monthly driver safety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met
• Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions on that freight and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road

Skills

Strong communication

Relationship management

Customer relationships

Analytical thinking

Attention to detail

Multitasking

Travel to accounts

Shift adaptability

Team leadership

Education

Bachelor's degree in Business Administration/Management

Bachelor's degree in Transportation Logistics

Bachelor's degree in Supply Chain Management

GED

High School Diploma

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

J.B. Hunt Transport, Inc. in Morrisville, PA is seeking a Transportation Manager II to oversee direct driver management for midsize fleets, ensure safe, on-time freight movement, and supervise load assignment.

The role requires coordinating with drivers, customers, and internal teams to uphold service levels. You will manage scheduling across day, night, and weekends, support payroll and driver counseling, monitor performance metrics, and ensure DOT compliance while maintaining the company