Senior Transition Community Manager
Community Association Management, Limited
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Benefits offered by this job
Job summary
Community Association Management, Limited is seeking a Senior Transition Community Manager to stabilize new communities and strengthen client relationships during onboarding and early partnership. You will act as a trusted advisor, bridging Operations, Accounting, Maintenance, Resident Services, and Compliance to resolve legacy issues and ensure a smooth transition to a permanent Community Manager.
The role emphasizes governance, budgeting, and proactive communication with Boards, while
Qualifications
- 5+ years of progressive experience in community association management with leadership capability.
- Strong knowledge of association governance, contracts, and financial operations.
- Exceptional communication and conflict-resolution skills.
- High level of professionalism, diplomacy, and client empathy.
- Ability to manage multiple complex projects simultaneously.
- Travel regionally (Charlotte or Durham) as required.
Responsibilities
- Serve as the primary manager for new full-service associations during onboarding and transition.
- Review governing documents, contracts, budgets, and prior management files.
- Identify and document legacy issues (financial, maintenance, legal, or procedural).
- Coordinate with department heads to resolve issues before handoff and prepare transition reports for the permanent Community Manager.
- Lead initial Board and transition meetings, set expectations for service, communication, and reporting.
- Provide governance, budgeting, maintenance, and operations guidance to clients.
- Deliver proactive updates and transparent reporting to Boards throughout onboarding.
- Coordinate with Operations, Accounting, Maintenance, Resident Services, and Compliance for alignment.
- Support transition documentation and client handoff with leadership and in-house counsel.
Skills
Education
Job description
At Community Association Management, we believe that leadership, integrity, and accountability are the pillars of strong communities.
Our WHY is to creatively find solutions and overcome challenges so that we can work together to advance the common cause.
As a Senior Transition Community Manager , you’ll play a critical role in stabilizing new communities and strengthening client relationships during their onboarding and early partnership with Community.
You’ll serve as a trusted advisor and hands‑on operator — identifying and resolving inherited issues, rebuilding confidence, and preparing associations for successful long‑term management.
This position is designed for a seasoned, credentialed leader (PCAM, or CMCA and AMS preferred) who thrives on solving complex challenges, mentoring others, and driving operational excellence across departments.
The Senior Transition Community Manager serves as the interim portfolio manager for newly onboarded full-service associations.
This role ensures that every new community’s transition into management is seamless, issues are documented and resolved, and the association is fully stabilized before being assigned to its permanent Community Manager.
The position also acts as a bridge between Operations, Accounting, Maintenance, Resident Services, and Compliance , ensuring communication and accountability across all departments during the transition period.
- Serve as the primary manager for new full-service associations during onboarding.
- Conduct comprehensive reviews of governing documents, contracts, budgets, and prior management files.
- Identify, document, and prioritize legacy issues (financial, maintenance, legal, or procedural).
- Collaborate with department heads to resolve outstanding issues efficiently before handoff.
- Prepare transition reports and client summaries for the assigned permanent Community Manager.
- Establish early trust and communication with each Board, ensuring confidence in our management process.
- Lead the initial Board and transition meetings, setting expectations for service, communication, and reporting.
- Provide expert guidance on governance, budgeting, maintenance, and operations.
- Deliver proactive updates and transparent reporting to Boards throughout onboarding.
- Work closely with Operations, Accounting, Maintenance, Resident Services, and Compliance teams to ensure alignment.
- Serve as a central point of coordination for transition activities, insurance claims, and vendor management.
- Partner with Maintenance to expedite urgent repairs and improve quality control.
- Liaise with insurance partners to streamline renewals and claims for new communities.
- Collaborate with leadership on best practices for onboarding, transition documentation, and client handoff.
- Partner with potential in-house counsel on legal and risk-related items during community onboarding.
- Support the development of training materials for new Community Managers based on transition insights.
At Community Association Management, we believe that leadership, integrity, and accountability are the pillars of strong communities.
Our WHY is to creatively find solutions and overcome challenges so that we can work together to advance the common cause.
As a Senior Transition Community Manager , you’ll play a critical role in stabilizing new communities and strengthening client relationships during their onboarding and early partnership with Community.
You’ll serve as a trusted advisor and hands‑on operator — identifying and resolving inherited issues, rebuilding confidence, and preparing associations for successful long‑term management.
This position is designed for a seasoned, credentialed leader (PCAM, or CMCA and AMS preferred) who thrives on solving complex challenges, mentoring others, and driving operational excellence across departments.
The Senior Transition Community Manager serves as the interim portfolio manager for newly onboarded full-service associations.
This role ensures that every new community’s transition into management is seamless, issues are documented and resolved, and the association is fully stabilized before being assigned to its permanent Community Manager.
The position also acts as a bridge between Operations, Accounting, Maintenance, Resident Services, and Compliance , ensuring communication and accountability across all departments during the transition period.
- Serve as the primary manager for new full-service associations during onboarding.
- Conduct comprehensive reviews of governing documents, contracts, budgets, and prior management files.
- Identify, document, and prioritize legacy issues (financial, maintenance, legal, or procedural).
- Collaborate with department heads to resolve outstanding issues efficiently before handoff.
- Prepare transition reports and client summaries for the assigned permanent Community Manager.
- Establish early trust and communication with each Board, ensuring confidence in our management process.
- Lead the initial Board and transition meetings, setting expectations for service, communication, and reporting.
- Provide expert guidance on governance, budgeting, maintenance, and operations.
- Deliver proactive updates and transparent reporting to Boards throughout onboarding.
- Work closely with Operations, Accounting, Maintenance, Resident Services, and Compliance teams to ensure alignment.
- Work closely with Operations, Accounting, Maintenance, Resident Services, and Compliance teams to ensure alignment.
- Serve as a central point of coordination for transition activities, insurance claims, and vendor management.
- Partner with Maintenance to expedite urgent repairs and improve quality control.
- Liaise with insurance partners to streamline renewals and claims for new communities.
- Collaborate with leadership on best practices for onboarding, transition documentation, and client handoff.
- Partner with potential in-house counsel on legal and risk-related items during community onboarding.
- Support the development of training materials for new Community Managers based on transition insights.
- PCAM, or CMCA & AMS designation strongly preferred.
- 5+ years of progressive experience in community association management with proven leadership capability.
- Strong knowledge of association governance, contracts, and financial operations.
- Exceptional communication and conflict-resolution skills.
- High level of professionalism, diplomacy, and client empathy.
- Ability to manage multiple complex projects simultaneously.
- Comfortable with cross-functional collaboration and fast-paced environments.
- Must be able to travel regionally to assigned communities (Charlotte or Durham region).
- Full-time, 40 hours per week (Monday–Friday, 8:00 AM – 5:00 PM).
- Requires occasional evening or weekend meetings.
If you’re an experienced leader who thrives on problem‑solving, relationship building, and creating stability from uncertainty, this is your opportunity to make a lasting impact.
Join a team where better communities begin with better leadership — and where every climb brings us closer to our peak and our purpose.
- Medical
- Dental
- Vision
- Life
- 401K
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