Senior Vice President - Community Operations (Plano Office)

CCMC; Houston (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package including medical, dental, and vision

Company-matching 401(k) contributions

Paid parental leave

Job summary

CCMC is seeking an experienced leader in the community management sector focused on master-planned communities in Houston, Texas. The role demands a strong background in strategic planning, client management, and leadership with at least ten years in supervisory roles. An advanced degree is preferred along with the CAI PCAM designation. Responsibilities include overseeing operational management, maintaining client relations, and ensuring overall satisfaction and retention. The position comes with a comprehensive benefits package and a supportive team environment.

Qualifications

• Minimum of five years’ experience in community association management of master-planned communities.
• Three years’ experience in a leadership/executive role.
• Ten years’ experience as a manager or supervisor.

Responsibilities

• Guide the development and implementation of a company-wide strategy for community management services.
• Oversee a client market portfolio and a team of Vice Presidents and Community Managers.
• Participate in community meetings and events to ensure high visibility with clients.

Skills

Leadership Skills

Client Management

Strategic Planning

Financial Acumen

Relationship Building

Education

Bachelor's Degree or Equivalent Industry Experience

Master's Degree Preferred

Job description

We’re CCMC, a community management company specializing in master‑planned communities. Our vision of inspiring a resident‑centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our Culture

• Integrity: Do the right thing. Be personally accountable. Share mistakes openly.
• Respect: Embrace humility. Communicate with candor. Foster dignity.
• Service: Lead by serving. Be intentional. Find a better way.
• Community: Put people first. Engage fearlessly. Cultivate your development. Fuel collaboration.

Strategic Leadership & Management

• In conjunction with the RP, guides the development and implementation of a company‑wide strategy for community management services aligned with the organization’s vision, strategy, values, and objectives.
• Participates in the region’s strategic planning process and supports the implementation of key initiatives.
• Tracks key performance indicators to ensure achievement and alignment of the vision, strategy, values, and objectives for community management services.
• Builds strong relationships with stakeholders, regional leadership team members, functional leaders, field‑based team members, and clients.
• Proactively evaluates and recommends new initiatives that can positively impact company and client success.
• Serves as a role model to all employees and provides leadership to team members to demonstrate appropriate initiative, risk, innovative thinking, accountability, and autonomy in their roles.
• Guides clients’ strategic planning processes and supports the implementation of key initiatives.
• Serves in a market leadership capacity within the Community Association Institute (CAI) and Urban Land Institute (ULI), and represents CCMC at industry events to support community association involvement and business development.

Operational Management

• Oversees a client market portfolio and a team of Vice Presidents of Community Management and Community Manager(s) to ensure client satisfaction and retention.
• Responsible for pre‑development consulting services to ensure a successful transition to community management services.
• In conjunction with the RP, identifies and secures business development opportunities and builds client relationships.
• Collaborates with the RP to ensure all community management contracts are effectively priced and that service expectations are achievable.
• Guides implementation of client education opportunities within the market.
• Responsible for action plans relative to retention efforts of at‑risk clients, including stepping in as acting Vice President of Community Management or as Community Manager.
• Participates in community meetings and events as needed to ensure high visibility with the client.
• Nurtures client relationships to ensure client satisfaction, retention, and open lines of communication.
• Tracks key metrics and service level targets to ensure community management contract deliverables are fulfilled and client needs are met.
• Communicates and disseminates information within their market to ensure priorities are aligned and satisfactory progress towards CCMC’s vision is being made.
• Leads appropriate meetings and provides research and reports as required.

People, Process, and Budget Management

• In conjunction with the RP, evaluates and structures portfolio alignments to ensure client satisfaction and retention.
• Builds a flexible, responsive, well‑respected team with a high sense of urgency and passionate focus on client needs.
• Leads staff recruiting, hiring, performance management, and training/development within their portfolio to establish and maintain team excellence while serving as coach/mentor to ensure employee satisfaction and retention. Partners with the Human Resources function to this end.
• Exhibits a proactive approach to management, anticipating future client needs and expenditures. Prevents and resolves conflicts in a win/win timely and professional manner for all stakeholders.
• Implements appropriate policies and procedures for all community management‑related operational areas.
• Understands the laws and processes involved in community management and effectively transfers that knowledge to others; evaluates and advises on the impact of federal and state regulatory and legislative actions.
• Oversees the cost‑effective delivery of community management services and pre‑development consulting services in their market.
• Supports the client budget and financial review processes to ensure timeliness, accuracy, and financial stability.

Physical Demands / Work Environment

• Multitasking environment.
• Requires travel, including driving.
• Office environment where employee may be required to sit or stand for long periods.
• Requires time commitment outside of regular working hours.

Qualifications

• A minimum of five years’ experience in community association management of master‑planned communities. CCMC tenure of at least five years preferred.
• A minimum of three years’ experience in a leadership/executive role.
• A minimum of ten years’ experience as a manager or supervisor.
• Bachelor’s degree or equivalent industry experience. Master’s degree preferred.
• Appropriate state license and industry designations.
• CAI PCAM designation.
• Leadership Credibility: A highly involved and engaged leader who communicates directly and appropriately throughout the organization and with all external audiences, using fact‑based decision‑making as a tool to build consensus. Is highly participative and engaged with stakeholders.
• Influence: Strong influencing skills and competency in working with and representing stakeholders. Is proactive in developing relationships with all stakeholders.
• Growth and Results Orientation: Sets high personal standards of excellence, continuously looking for ways to improve performance and profitability. Drives the growth of community management services.
• People Development: Strong team‑building and consensus‑building skills and a demonstrated ability to reinforce a shared vision and goals. This will include establishing team buy‑in and team accountability regarding the vision and revenue goals and how to get there.
• Advanced organizational, leadership, and motivational skills; sound business acumen.
• Solid judgment and maturity.
• Ability to troubleshoot and problem solve in an innovative manner.
• Sound understanding of financial processes, budgeting, and financial statements.
• Good knowledge and interpretation of all CCMC policies, procedures, culture, and philosophy.
• Possesses a positive attitude and the ability to navigate change quickly and efficiently.
• Exceptional computer literacy.

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What We Offer

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company‑matching 401(k) contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short‑ and long‑term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!