Senior Transition Community Manager

Community Association Management; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401K

Medical

Vision

Life

Job summary

Community Association Management is hiring a Senior Transition Community Manager in Charlotte, NC to stabilize new communities, strengthen client relationships, and guide onboarding from start to handoff.

The role drives governance, budgeting, maintenance, and operations guidance while coordinating with Operations, Accounting, Maintenance, Resident Services, and Compliance teams. Travel regionally is required; PCAM/CMCA/AMS credentials are preferred.

Qualifications

• PCAM, or CMCA & AMS designation strongly preferred.
• 5+ years of progressive experience in community association management with leadership capability.
• Strong knowledge of association governance, contracts, and financial operations.
• Exceptional communication and conflict-resolution skills.
• High level of professionalism, diplomacy, and client empathy.
• Ability to manage multiple complex projects simultaneously.
• Must be able to travel regionally to assigned communities (Charlotte or Durham region).
• Full-time, 40 hours per week (Monday–Friday, 8:00 AM – 5:00PM).

Responsibilities

• Lead onboarding of new full-service associations and stabilize transitions.
• Review governing documents, contracts, budgets, and prior management files.
• Identify, document, and prioritize legacy issues (financial, maintenance, legal, or procedural).
• Collaborate with department heads to resolve outstanding issues efficiently before handoff.
• Prepare transition reports and client summaries for the assigned permanent Community Manager.
• Establish early trust and communication with each Board, ensuring confidence in our management process.
• Lead the initial Board and transition meetings, setting expectations for service, communication, and reporting.
• Provide expert guidance on governance, budgeting, maintenance, and operations.
• Deliver proactive updates and transparent reporting to Boards throughout onboarding.
• Work closely with Operations, Accounting, Maintenance, Resident Services, and Compliance teams to ensure alignment.
• Serve as a central point of coordination for transition activities, insurance claims, and vendor management.
• Partner with Maintenance to expedite urgent repairs and improve quality control.
• Liaise with insurance partners to streamline renewals and claims for new communities.
• Collaborate with leadership on onboarding best practices and possibility of in-house counsel involvement.

Education

PCAM or CMCA & AMS designation

Job description

Community Association Management | Full time

Senior Transition Community Manager

Charlotte, United States | Posted on 09/01/2026

At Community Association Management, we believe that communities deserve better — and we’re on a mission to deliver just that.

With decades of dedicated experience across the Carolinas, we provide exceptional community management services through innovation, integrity, and a commitment to excellence. Our team is made up of passionate professionals who work together to advance the common cause: supporting the neighborhoods and communities we serve with care, transparency, and accountability.

Whether it’s through our proactive Community Managers, knowledgeable Compliance Inspectors, or compassionate Resident Services Advisors, every member of our team plays a vital role in improving the quality of life for the communities we support.

We foster a culture of collaboration, professional growth, and service excellence — because when our team thrives, our communities do too.

Join us and be part of something meaningful.

community association maintenance is a division of community association management.

Job Description

AtCommunity Association Management, we believe that leadership,integrity, and accountability are the pillars of strongcommunities. Our WHY is to creatively find solutions and overcome challenges sothat we can work together to advance the common cause.

Asa SeniorTransition Community Manager ,you’ll play a critical role in stabilizing new communities andstrengthening client relationships during their onboarding andearly partnership with Community. You’ll serve as a trusted advisor and hands‑on operator —identifying and resolving inherited issues, rebuilding confidence,and preparing associations for successful long‑term management.

Thisposition is designed for a seasoned,credentialed leader (PCAM, or CMCA and AMS preferred) who thrives on solving complex challenges, mentoring others, anddriving operational excellence across departments.

Aboutthe Role

The SeniorTransition Community Manager serves as the interimportfolio manager for newly onboarded full-service associations. This role ensures that every new community’s transition intomanagement is seamless, issues are documented and resolved, andthe association is fully stabilized before being assigned to itspermanent Community Manager.

Theposition also acts as a bridge between Operations,Accounting, Maintenance, Resident Services, andCompliance ,ensuring communication and accountability across all departmentsduring the transition period.

WhatYou’ll Do

TransitionManagement & Onboarding

• Serveas the primarymanager for new full-service associations during onboarding.
• Conductcomprehensive reviews of governing documents, contracts,budgets, and prior management files.
• Identify,document, and prioritize legacy issues (financial,maintenance, legal, or procedural).
• Collaboratewith department heads to resolve outstanding issuesefficiently before handoff.
• Preparetransition reports and client summaries for the assignedpermanent Community Manager.
• Establishearly trust and communication with each Board, ensuringconfidence in our management process.
  

CommunityLeadership & Client Engagement

• Leadthe initial Board and transition meetings, settingexpectations for service, communication, andreporting.
• Provideexpert guidance on governance, budgeting, maintenance, andoperations.
• Deliverproactive updates and transparent reporting to Boardsthroughout onboarding.
  
• Workclosely with Operations, Accounting, Maintenance, ResidentServices, and Compliance teams to ensure alignment.
• Serveas a central point of coordination for transitionactivities, insurance claims, and vendor management.
• Partnerwith Maintenance to expedite urgent repairs and improvequality control.
• Liaisewith insurance partners to streamline renewals and claimsfor new communities.

RiskMitigation & Process Improvement

• Collaboratewith leadership on best practices for onboarding,transition documentation, and client handoff.
• Partnerwith potential in-housecounsel on legal and risk-related items during communityonboarding.
• Supportthe development of training materials for new CommunityManagers based on transition insights.
  

Requirements

Requirements– What You’ll Bring

• PCAM,or CMCA & AMS designation strongly preferred.
• 5+years of progressive experience in community association management with proven leadershipcapability.
• Strongknowledge of association governance, contracts, andfinancial operations.
• Exceptionalcommunication and conflict-resolution skills.
• Highlevel of professionalism, diplomacy, and clientempathy.
• Abilityto manage multiple complex projects simultaneously.
• Comfortablewith cross-functional collaboration and fast-pacedenvironments.
• Mustbe able to travel regionally to assigned communities(Charlotte or Durham region).
  
• Full-time,40 hours per week (Monday–Friday, 8:00 AM – 5:00PM).

JoinOur Mission

Ifyou’re an experienced leader who thrives on problem-solving,relationship building, and creating stability from uncertainty,this is your opportunity to make a lasting impact.

Joina team where better communities begin with better leadership — and where every climbbrings us closer to our peak and our purpose.

Medical

Vision

Life

401K

Community Association Management and its divisions are proud to be an Equal Opportunity Employer. We’re committed to building inclusive teams and do not discriminate based on race, ethnicity, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law.