Senior Transit Security Operations Manager

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 95,000 - 118,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) in New York seeks a Manager, Security Operations to oversee security functions across multiple NYCT properties and events. You will supervise teams in the Security Command Center, Field Operations, and Fare Enforcement, ensuring adherence to SOPs and safety protocols.

The role demands 7+ years in security with 2+ years in management, readiness for 24/7 shifts, and collaboration with executive leadership to protect riders and staff.

Qualifications

• Experience in Law Enforcement, Security, Military Police, Intelligence, or Enforcement capacity in transportation industry. Required
• Ability to analyze problems and develop creative solutions through independent decision-making. Required
• Knowledge of NYC Transit’s rules, regulations, and operating procedures. Preferred
• Excellent customer relations, interpersonal and team building skills. Required
• Project tracking and management skills. Preferred
• Knowledge of security procedures, best practices, software and access control systems. Preferred
• Strong verbal, written, digital, and interpersonal communications skills. Preferred
• Knowledge of Microsoft Office. Preferred

Responsibilities

• Develop and implement plans to protect NYC Transit properties and its employees against terrorism, theft, vandalism and other crimes in all subway yards and lay-up areas.
• Managing Special Inspectors, Fare Enforcement Agents and Special Inspector Supervisors assigned to Fare Enforcement teams throughout the five boroughs.
• Manage the daily operations of fare enforcement on all NYC Transit buses through the issuance of summonses and strategic deployment of personnel.
• May be assigned roles that manages timely responses to security incidents and ensure the communication of timely updates to Department of Security Executive Management.
• Perform other Department of Security related services, including but not limited to formally evaluating the performance of employees, conduct field observations, investigate complaints against employees, prepare reports and conduct analysis of various incidents.
• Manage security at special events when required and make critical decisions as required.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Law enforcement experience

Analytical thinking

Customer relations

Project management

Security procedures

Education

Bachelor’s Degree in Arts/Sciences (BA/BS) Business Administration, Security Management

Job description

Metropolitan Transportation Authority (MTA) in New York seeks a Manager, Security Operations to oversee security functions across multiple NYCT properties and events. You will supervise teams in the Security Command Center, Field Operations, and Fare Enforcement, ensuring adherence to SOPs and safety protocols.

The role demands 7+ years in security with 2+ years in management, readiness for 24/7 shifts, and collaboration with executive leadership to protect riders and staff.