Manager, Security Operations

Metropolitan Transportation Authority; New York (NY); On-site; USD 95,000 - 118,000; Full time

Job summary

Metropolitan Transportation Authority is seeking a Manager, Security Operations to lead and coordinate security across NYCT properties and field teams. You will oversee Special Inspectors, Fare Enforcement Agents, and Supervisors, ensuring proper assignments and SOP adherence.

The role requires 7+ years in security and 2+ years in managerial positions, with a focus on incident response, policy compliance, and transportation security operations.

Qualifications

• Bachelor's degree in Business Administration or Security Management, or equivalent experience.
• Minimum 7 years security-related experience in Fare Enforcement, Property Protection, and Vandalism.
• Minimum 2 years managerial/supervisory experience in security field operations.

Responsibilities

• Develop and implement plans to protect NYC Transit properties and employees against terrorism, theft, vandalism and other crimes.
• Manage Special Inspectors, Fare Enforcement Agents and Supervisors across five boroughs.
• Oversee daily fare enforcement operations on NYC Transit buses and deploy personnel strategically.
• Respond to security incidents and communicate updates to executive management.
• Evaluate employee performance, conduct field observations, investigate complaints, and prepare reports.
• Manage security at special events and escalate issues as needed.
• Adhere to all policies, standards, and non-work hour obligations as applicable.

Skills

Law Enforcement

Security Experience

Team Leadership

Transportation Security

Education

BA/BS in Security Management

Job description

Positon Summary

This position is responsible for managing, monitoring, and maintaining various NYCT security functions. Responsibilities may include managing employees in the Security Command Center, managing Transit Property Protection Agents and Supervisors in the Field Operations Division or managing Special Inspectors, Fare Enforcement Agents and Special Inspector Supervisors in the Fare Enforcement & Anti-Vandalism teams throughout the five boroughs The candidate will manage security at special events when required and make critical decisions as required. As this is a 24/7 operation, the selected candidate may be required to work various tour of duty, as well as weekends and holidays.

Job Information

• Title
• Manager, Security Operations
• Authority
• NYCTA
• Department
• Bus Fare Enforcement /Eagle Teams
• Division/Unit
• Security
• Location
• Various
• Hours
• As required
• Telework (if Applicable)
• Reporting Manager (if Applicable)
• AVP of Fare Enforcement
• Deadline (if Applicable)
• 09/25/2026
• Compensation
• $94,665 - $118,331 (SAS 006)

Responsibilities

• Develop and implement plans to protect NYC Transit properties and its employees against terrorism, theft, vandalism and other crimes in all subway yards and lay-up areas.
• Managing Special Inspectors, Fare Enforcement Agents and Special Inspector Supervisors assigned to Fare Enforcement teams throughout the five boroughs. Ensuring the employees are on appropriate assignments and following departments Standard Operating Procedures and protocols.
• Manage the daily operations of fare enforcement on all NYC Transit buses through the issuance of summonses and strategic deployment of personnel.
• May be assigned roles that manages timely responses to security incidents and ensure the communication of timely updates to Department of Security Executive Management.
• Perform other Department of Security related services, including but not limited to formally evaluating the performance of employees, conduct field observations, investigate complaints against employees, prepare reports and conduct analysis of various incidents.
• Manage security at special events when required and make critical decisions as required.
• Performs other duties as assigned.
• Complies with all policies and standards.
• May be required to work hours outside regular work hours, as applicable.
• Observes the work performed by contractors, as applicable.
• Reviews invoices and approves them if the work has contractual standards, as applicable.
• Addresses performance issues with the contractor when possible, as applicable.
• Escalates issues to other parties when needed, as applicable.

Education And Experience

• Bachelor's Degree in Arts/Sciences (BA/BS) Business Administration, Security Management from an accredited college or an equivalent combination of education and experience may be considered in lieu of a degree.
• Minimum 7 years Security related experience in Fare Enforcement, Property Protection, and Vandalism Required and
• Minimum 2 years managerial/supervisory experience in Security field operations Required

Desired Skills

• Experience in Law Enforcement, Security, Military Police, Intelligence, or Enforcement capacity in transportation industry. Required
• Ability to analyze problems and develop creative solutions through independent decision-making. Required
• Knowledge of NYC Transit's rules, regulations, and operating procedures. Preferred
• Excellent customer relations, interpersonal and team building skills. Required
• Project tracking and management skills. Preferred
• Knowledge of security procedures, best practices, software and access control systems. Preferred
• Strong verbal, written, digital, and interpersonal communications skills. Preferred
• Knowledge of Microsoft Office. Preferred

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

Other Information

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles:Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Pleaseindicatein your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed informationregardingthe 55-a Program, please visit the following linkhttps://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA networkcomprisesthe nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Additional Information

Final salary isdeterminedexperience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent uponmaintaininga satisfactory record of job performance, attendance, and disciplinary conduct.Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.