Senior Transit Operations & Dispatch Leader

BCRTA; Oxford (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

OPERS retirement benefits (14%)

Medical, dental, and vision insurance

Short-term disability and life保险

Paid time off

Professional development

Job summary

Butler County Regional Transit Authority (BCRTA) is seeking an experienced Operations Supervisor III to lead daily transit operations at our Oxford, Ohio location. The role requires coordinating safe, reliable, and efficient transportation services while managing complex dispatch, staffing, and field supervision.

The successful candidate will make timely decisions during emergencies, supervise operators, monitor safety and performance, and maintain service by adjusting routes and schedules as

Qualifications

• High school diploma or equivalent.
• Experience in transit operations, dispatch, field supervision, scheduling, rostering, or related environment.
• Experience independently managing road supervision and vehicle operator responsibilities.
• Demonstrated experience troubleshooting MDT and AVL systems.
• Experience responding to operational emergencies, safety incidents, and complex service situations.
• Experience coaching, evaluating, or training employees.

Responsibilities

• Coordinate daily transit operations to support safe, reliable, and efficient service.
• Lead scheduling and rostering activities with minimal oversight, adjusting assignments to address staffing levels, service demands, and operational changes.
• Manage complex dispatch situations, including service interruptions, operator concerns, customer complaints, and emergency events.
• Operate the base radio console and communicate routine and emergency information to vehicle operators.
• Troubleshoot MDT and AVL system issues to minimize service disruptions.
• Perform road supervision and vehicle operator responsibilities independently.
• Monitor operator adherence to safety requirements, procedures, schedules, and radio protocols.
• Investigate accidents, incidents, and safety-related issues.
• Coordinate emergency responses and communicate with Transit Operations Management.
• Adjust routes, schedules, and vehicle assignments in response to emergencies and other operational challenges.
• Conduct behind-the-wheel evaluations and provide retraining or coaching to vehicle operators.
• Conduct vehicle operator performance reviews and provide feedback.
• Respond to customer inquiries and resolve escalated service concerns.
• Maintain accurate operational records and documentation.
• Provide guidance on safety practices and procedures.

Skills

Transit dispatch

Scheduling

Rostering

Field operations

MDT troubleshooting

AVL troubleshooting

Safety compliance

Leadership

Customer service

Communication

Education

High school diploma or equivalent

Tools

MDT

AVL

Microsoft Office

Job description

Butler County Regional Transit Authority (BCRTA) is seeking an experienced Operations Supervisor III to lead daily transit operations at our Oxford, Ohio location. The role requires coordinating safe, reliable, and efficient transportation services while managing complex dispatch, staffing, and field supervision.

The successful candidate will make timely decisions during emergencies, supervise operators, monitor safety and performance, and maintain service by adjusting routes and schedules as