Senior Transformation Program Manager | Hybrid (SF)

iSoftStone; United States; Hybrid; USD 120,000 - 140,000; Full time

Job summary

iSoftStone, Inc. is seeking a Senior Program/Project Manager for a contract, hybrid role in the San Francisco, CA area. The role focuses on driving operational and transformation initiatives, including process redesign, operating-model improvements, and system upgrades.

The candidate will lead cross-functional teams, manage scope, risks, and timelines, and report to executives. Strong experience with Agile, waterfall, and hybrid methods, plus tools like JIRA and Confluence, is required.

Qualifications

• Seven+ years of project management experience.
• Experience leading operational, transformation, or process-improvement initiatives.
• Experience in retail, eCommerce, B2B, or B2C environments.
• Experience supporting Marketing Operations, Product Operations, Sales, or similar functions.

Responsibilities

• Lead end-to-end delivery of operational and transformation programs.
• Develop project plans, milestones, deliverables, timelines, and resource requirements.
• Manage project intake, prioritization, sequencing, dependencies, risks, and issues.
• Track progress and provide concise status reporting to executives and stakeholders.
• Lead cross-functional teams.
• Facilitate working sessions, decision forums, and executive readouts.
• Assess current-state processes and identify gaps, inefficiencies, and root causes.
• Design and document future-state processes and operating models.
• Lead process redesign and workflow optimization.
• Support new system implementations and system upgrades.
• Drive organizational change, adoption, training, communications, and enablement.
• Measure post-implementation effectiveness and identify continuous-improvement opportunities.

Skills

Agile

Cross-functional leadership

Stakeholder management

Communication

Problem solving

Structured thinking

Tools

JIRA

Confluence

Smartsheet

Excel

PowerPoint

Visio

Lucidchart

Job description

iSoftStone, Inc. is seeking a Senior Program/Project Manager for a contract, hybrid role in the San Francisco, CA area. The role focuses on driving operational and transformation initiatives, including process redesign, operating-model improvements, and system upgrades.

The candidate will lead cross-functional teams, manage scope, risks, and timelines, and report to executives. Strong experience with Agile, waterfall, and hybrid methods, plus tools like JIRA and Confluence, is required.