Senior Program/Project Manager

iSoftStone; United States; Hybrid; USD 120,000 - 140,000; Full time

Job summary

iSoftStone, Inc. is seeking a Senior Program/Project Manager for a contract, hybrid role in the San Francisco, CA area. The role focuses on driving operational and transformation initiatives, including process redesign, operating-model improvements, and system upgrades.

The candidate will lead cross-functional teams, manage scope, risks, and timelines, and report to executives. Strong experience with Agile, waterfall, and hybrid methods, plus tools like JIRA and Confluence, is required.

Qualifications

• Seven+ years of project management experience.
• Experience leading operational, transformation, or process-improvement initiatives.
• Experience in retail, eCommerce, B2B, or B2C environments.
• Experience supporting Marketing Operations, Product Operations, Sales, or similar functions.

Responsibilities

• Lead end-to-end delivery of operational and transformation programs.
• Develop project plans, milestones, deliverables, timelines, and resource requirements.
• Manage project intake, prioritization, sequencing, dependencies, risks, and issues.
• Track progress and provide concise status reporting to executives and stakeholders.
• Lead cross-functional teams.
• Facilitate working sessions, decision forums, and executive readouts.
• Assess current-state processes and identify gaps, inefficiencies, and root causes.
• Design and document future-state processes and operating models.
• Lead process redesign and workflow optimization.
• Support new system implementations and system upgrades.
• Drive organizational change, adoption, training, communications, and enablement.
• Measure post-implementation effectiveness and identify continuous-improvement opportunities.

Skills

Agile

Cross-functional leadership

Stakeholder management

Communication

Problem solving

Structured thinking

Tools

JIRA

Confluence

Smartsheet

Excel

PowerPoint

Visio

Lucidchart

Job description

iSoftStone, Inc. is Seeking a Senior Program/Project Manager to Join our Team!

*This is a Contract, Hybrid Role in the San Francisco, CA Area!*

**Candidates must have permanent authorization to work in the United States. Visa sponsorship is not available for this role.**

We are seeking a seasoned project/program leader to driveoperational, transformation, and cross-functional initiatives.The role focuses on improving scalability, efficiency, execution, and business processes, including process redesign, operating-model improvements, system implementations, and system upgrades.

Responsibilities:

• Leadend-to-end deliveryof operational and transformation programs.
• Develop project plans, milestones, deliverables, timelines, and resource requirements.
• Manage project intake, prioritization, sequencing, dependencies, risks, and issues.
• Track progress and provide concise status reporting to executives and stakeholders.
• Lead cross-functional teams.
• Facilitate working sessions, decision forums, and executive readouts.
• Assess current-state processes and identify gaps, inefficiencies, and root causes.
• Design and document future-state processes and operating models.
• Lead process redesign and workflow optimization.
• Support newsystem implementations and system upgrades.
• Drive organizational change, adoption, training, communications, and enablement.
• Measure post-implementation effectiveness and identify continuous-improvement opportunities.

Qualifications:

• Seven+ yearsof project management experience.
• Experience leadingoperational, transformation, or process-improvement initiatives.
• Experience inretail, eCommerce,B2B, or B2Cenvironments.
• Experience supporting Marketing Operations, Product Operations, Sales, or similar functions.

• Strong knowledge ofAgile, hybrid, and waterfallmethodologies.
• Demonstrated ability to manage complex, cross-functional programs.
• Excellent stakeholder management, facilitation, communication, and presentation skills.
• Strong analytical and problem-solving capabilities.
• Ability to bring structure and clarity to ambiguous situations.
• Advanced skills with JIRA, Confluence, Smartsheet, Excel, PowerPoint, Visio, Lucidchart, and Dashboard and report development for executive-ready presentations and materials.

Pay rate:

$120,000 to $140,000/year.

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.