Senior Transformation Program Lead: AI & Cloud Modernization

Amazon Web Services (AWS); Chicago (IL); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services (AWS) Professional Services is hiring a Senior Engagement Manager to lead large, multi-stream customer transformation programs. You will orchestrate 50+ person teams of AWS builders, partners, and customers to deliver AI, data, and modernization outcomes for Global 500 clients.

You will drive delivery quality and velocity, manage program finance, and shape AI-native development life cycles, including governance and guardrails for agentic AI.

Qualifications

• 5+ years of leading multiple Agile teams concurrently or at scale.
• 5+ years of leading and delivering enterprise-level IT engagements.
• 5+ years of cloud computing experience.
• Knowledge of cloud engagement delivery (IaaS, PaaS, SaaS).

Responsibilities

• Build and nurture trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade-offs to inform executive decisions.
• Proactively manage inter-dependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast-changing environments.
• Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning these stakeholders on priorities, timelines, and definitions of success, and escalating blockers where necessary for resolution.
• Define and track measurable customer business outcomes as the north star for program success, translating progress into executive-ready value narratives that demonstrate ROI.
• Own the program financial health, including forecasting, revenue recognition, commercial management, change requests, and scope management for fixed-price, milestone-based delivery.
• Influence teams effectively, establishing operating models and AI guardrails as delivery incorporates AI-augmented development workflows.
• Drive adoption of AI-DLC methodologies across delivery programs, establishing governance for AI-native builds and steering multi-agent systems at scale.
• Establish governance for agentic AI in delivery — observability, cost controls, human-in-the-loop checkpoints, and compliance guardrails.
• Proactively surface ideas on how ProServe and AWS teams can innovate to help customers achieve goals faster and at larger scale.

Education

Bachelor’s degree in STEM field

Tools

Jira

Rally

VersionOne

Taiga

Job description

Amazon Web Services (AWS) Professional Services is hiring a Senior Engagement Manager to lead large, multi-stream customer transformation programs. You will orchestrate 50+ person teams of AWS builders, partners, and customers to deliver AI, data, and modernization outcomes for Global 500 clients.

You will drive delivery quality and velocity, manage program finance, and shape AI-native development life cycles, including governance and guardrails for agentic AI.