Senior Engagement Lead, AI-Driven Transformation

Amazon Web Services (AWS); Jersey City (NJ); Hybrid; USD 169,000 - 229,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Senior Engagement Manager to lead large, complex customer transformation programs within the ProServe organization. You will coordinate 50+ person teams of AWS builders, partners, and customers to deliver AI, data, and enterprise modernization outcomes for Global 500 customers, shaping program direction and delivering measurable business value.

You will drive executive relationships, manage dependencies and risks, and ensure successful delivery across

Qualifications

• 5+ years of leading multiple Agile teams concurrently or at scale.
• 5+ years of leading and delivering enterprise-level IT engagements.
• 5+ years of cloud computing experience.
• Bachelor’s degree in STEM field.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).

Responsibilities

• Build and nurture trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade-offs to inform executive decisions.
• Proactively manage inter-dependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast-changing environments.
• Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning these stakeholders on priorities, timelines, and definitions of success, and escalating blockers where necessary for resolution.
• Define and track measurable customer business outcomes as the north star for program success, translating progress into executive-ready value narratives.
• Own the program financial health, including forecasting, revenue recognition, commercial management, change request negotiation, and scope management for fixed-price, milestone-based delivery constructs.

Skills

Agile leadership

Enterprise IT delivery

Cloud computing experience

Cloud value proposition

Education

Bachelor’s degree in STEM field

Tools

Jira

Rally

VersionOne

Taiga

AWS certification

Job description

Amazon Web Services (AWS) is seeking a Senior Engagement Manager to lead large, complex customer transformation programs within the ProServe organization. You will coordinate 50+ person teams of AWS builders, partners, and customers to deliver AI, data, and enterprise modernization outcomes for Global 500 customers, shaping program direction and delivering measurable business value.

You will drive executive relationships, manage dependencies and risks, and ensure successful delivery across