Account Director Senior Large Enterprise Forward Deployed

Lumen; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

Lumen is seeking an Account Director Senior Large Enterprise Strategist to own growth across large, important, and potentially global enterprise accounts by translating customer priorities into measurable outcomes leveraging Lumen’s network, cloud, security, and orchestration portfolio.

You will shape account strategy, negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders.

Qualifications

• Own and manage a portfolio of large, important, or global accounts grounded in the customer’s business model and priorities.

Responsibilities

• Own and execute a self-directed strategy for a portfolio of large, important, or global accounts grounded in each customer’s business model and priorities.
• Anticipate needs and develop use cases that connect modernization to growth, efficiency, resilience, and risk reduction.
• Build qualified pipeline through executive relationships, account intelligence, prospecting, partners, marketing, and business development.
• Lead discovery with diverse stakeholders to define problems, values, decisions, and urgency.
• Integrate capabilities across Lumen and partners into coherent outcomes and guide architects and specialists.

Job description

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.

The Role

Driving Technology Adoption, Consumption, and Growth

Lumen is evolving what and how we sell - bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers distinct opportunities to help customers adopt, use, and expand technology that advances their priorities. This is an opportunity to be part of meaningful change by shaping how we engage, advise, and support customers as their environments become more complex. If you are energized by uncovering new possibilities, building executive alignment, and turning technology investments into measurable outcomes, this role offers the chance to help lead that change.

As an Account Director Senior Large Enterprise Strategis, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen’s network, cloud, security, managed services, and orchestration portfolio.

As the Account Director Senior, you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues.

The Main Responsibilities

• Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer’s business model, financial priorities, operating risks, technology estate, market context, and competitive position.
• Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation.
• Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development.
• Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity.
• Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act.
• Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation.
• Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction.
• Develop customers’ and colleagues’ understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions.
• Own new‑logo acquisition and expansion against assigned sales, revenue, and consumption goals.
• Lead complex, high‑value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close.
• Exercise substantial commercial discretion—and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms.
• Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early.
• Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority.
• Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization.
• Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units.
• Convert demonstrated value into modernization, additional use cases, broader executive relationships