Senior Training Designer: Customer Experience & Engagement

L.A. Care; Los Angeles (CA); On-site; USD 89,000 - 142,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Tuition Reimbursement

Retirement Plans

Medical, Dental and Vision

Wellness Program

Job summary

L.A. Care Health Plan is seeking a Customer Engagement and Experience Training Specialist III in Los Angeles to design, develop, and facilitate high-impact learning programs across in-person, virtual, and hybrid formats.

The role emphasizes translating complex topics into accessible content, maintaining LMS courses, and mentoring staff while aligning with quality and compliance standards.

Qualifications

• Bachelor's Degree in Education or related field; equivalent education and/or experience may be considered.
• At least 4 years of experience in adult learning, design and delivery of training programs.
• Experience with both digital and instructor-led learning solutions.
• Proven experience in instructional design and training facilitation.
• Experience in Managed Care, Medicaid, Medicare experience.
• Experience in Agile or fast-paced environment.

Responsibilities

• Design, develop, and facilitate high-impact learning programs.
• Create and maintain training content for core processing systems and procedures.
• Translate technical content into engaging learning solutions with cross-functional teams.
• Develop storyboards, scripts, and prototypes for digital and blended learning using eLearning tools and LMS.
• Design, develop, and deliver engaging content using instructional design best practices.
• Facilitate training sessions and maintain training documentation to demonstrate trainee compliance.
• Assess training effectiveness and iterate to improve content.

Skills

Adult learning principles

Curriculum design

eLearning strategies

Training facilitation

Verbal and written communication

Education

Bachelor's Degree in Education or Related Field

Master's Degree in Related Field

Tools

Articulate Storyline

Camtasia

Canva

Adobe Creative Suite

Rise 360

Job description

L.A. Care Health Plan is seeking a Customer Engagement and Experience Training Specialist III in Los Angeles to design, develop, and facilitate high-impact learning programs across in-person, virtual, and hybrid formats.

The role emphasizes translating complex topics into accessible content, maintaining LMS courses, and mentoring staff while aligning with quality and compliance standards.