Senior TPM - Reliability & AI Incident Leadership

Socket.dev; Rome (GA); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Slack seeks a seasoned Technical Program Manager to own and mature reliability programs across incident management, infrastructure resilience, and data residency. You’ll drive cross-functional alignment with CE, CIC, and Salesforce partner teams to deliver enterprise-grade availability for agentic workloads and AI services.

You will define SLOs, implement playbooks for AI failure scenarios, and shape capacity planning and post-incident analysis.

Qualifications

• 8+ years leading technical programs in a dynamic product or engineering organization.
• Strong verbal and written interpersonal skills, with ability to communicate with engineers and identify risks.
• Ability to work independently and communicate across multiple time zones.
• Excellent organizational and interpersonal skills, with experience managing multiple teams.
• Ability to analyze large data sets and synthesize them into stories and slides.
• Experience with SQL for extracting large data sets into executive dashboards.
• Track record of delivering complex technical projects with multi-functional teams.
• 3+ years in active development and management of programs within SRE/reliability or infrastructure.
• Proficiency in AWS Cloud offerings or similar cloud services.
• Direct experience with incident management programs and post-incident reviews.
• Familiarity with AI/ML infrastructure or agentic systems is a plus.

Responsibilities

• Own incident management end-to-end from detection to post-incident review.
• Lead transition of incident response operations across CE and CIC with alignment.
• Establish severity frameworks, escalation paths, and communication protocols.
• Measure and reduce incident volume and MTTR through data-driven improvements.
• Run reliability initiatives to track, prioritize, and deliver improvements across the platform.
• Own load management and compute services, ensuring scalable performance.
• Lead capacity planning and load-shedding strategies with infrastructure teams.
• Track reliability metrics (SLOs, error budgets, incident trends) for governance.
• Define reliability standards for agentic workloads and AI services.
• Develop incident response playbooks for AI failure scenarios.
• Promote reliability-as-a-feature in AI product development.

Skills

Technical program management

Cross-functional collaboration

Data analysis

SQL

Problem solving

Education

Related technical degree

Tools

AWS

Job description

Slack seeks a seasoned Technical Program Manager to own and mature reliability programs across incident management, infrastructure resilience, and data residency. You’ll drive cross-functional alignment with CE, CIC, and Salesforce partner teams to deliver enterprise-grade availability for agentic workloads and AI services.

You will define SLOs, implement playbooks for AI failure scenarios, and shape capacity planning and post-incident analysis.