Senior Technical Program Manager, Reliability & AI Ops

Salesforce, Inc.; Northern (KY); Hybrid; USD 130,000 - 190,000; Full time

Job summary

Salesforce, Inc. in the United States is seeking an experienced Technical Program Manager to own Slack's reliability initiatives, incident response, and cross-functional programs spanning compute services and data residency.

You will drive SLOs, enableability, and cross-team collaboration in a fast-paced environment. The role emphasizes incident management, reliability program leadership, and adapting reliability practices to non-deterministic AI workloads.

Qualifications

• 8+ years leading technical programs in a dynamic engineering organization.
• Strong verbal and written communication with engineers.
• Ability to work independently and across multiple time zones.
• Experience delivering complex technical projects with multi-functional teams.
• 3+ years in a SRE, reliability, or infrastructure role.
• Proficient in AWS Cloud offerings and incident management programs.
• Experience with data residency, compliance, or regulated infra across regions.
• Familiarity with AI/ML infrastructure or agentic systems.

Responsibilities

• Own and mature Slack's incident management program end-to-end.
• Drive reliability initiatives across load management and compute services.
• Define reliability standards and SLO frameworks for AI workloads.
• Collaborate across platform, security, and Salesforce partner teams to ensure trust.

Skills

8+ years leading technical programs

Strong communication

Time zone collaboration

Cross-functional leadership

Data analysis & dashboards

SQL

SRE / reliability

AWS cloud

AI/ML infrastructure familiarity

Large-org integrations

Education

Bachelor's degree in a technical field

Tools

AWS Cloud

LLM serving platforms

Job description

Salesforce, Inc. in the United States is seeking an experienced Technical Program Manager to own Slack's reliability initiatives, incident response, and cross-functional programs spanning compute services and data residency.

You will drive SLOs, enableability, and cross-team collaboration in a fast-paced environment. The role emphasizes incident management, reliability program leadership, and adapting reliability practices to non-deterministic AI workloads.