Senior TPM, Applied AI & Agent Lifecycle

Citigroup; New York (NY); On-site; USD 192,000 - 288,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability insur.

Wellness programs

Paid time off (vacation, sick leave, &

Job summary

Citigroup is seeking a senior Technical Program Manager for Applied AI & Agents to lead end-to-end cross-functional AI initiatives across the Citi AI Factory. You will drive program governance, stakeholder engagement, and intake qualification, aligning with Group-Wide AI PMO, Model Risk Management, and CISO Threat Operations.

You will implement Agile/Scrum practices, track delivery milestones, manage risk, and report ROI across Markets, Services, Banking, PBWM, and Risk/Operations.

Qualifications

• 10+ years of relevant experience in technical program management.
• Strong technical literacy in AI/ML delivery lifecycles and distributed deployment patterns.
• Experience defining program scorecards, tracking token economics, and data-driven delivery visibility.
• Proven ability to navigate matrixed global organizations and partner with MDs, CIOs, and 2LOD control functions.
• Excellent written and oral communication skills, with ability to explain progress and risks to executives.

Responsibilities

• Drives central program execution and governance across Applied AI Factory delivery streams.
• Leads LOB engagement management, intake qualification, and SLA tracking for AI projects across Markets, Services, Banking, PBWM, and Risk/Operations.
• Establishes dashboards tracking delivery velocity, stage-gate approvals, token consumption economics, inference cost efficiency, and ROI.
• Facilitates governance operations, including MRMs reviews, onboarding, and risk tiering for active agent deployments.
• Coordinates cross-pod alignment with 2LOD control partners to ensure transparent risk management across the agent lifecycle.
• Applies Agile/Scrum practices to AI delivery, managing sprint velocity, dependencies, and blockers across multiple squads.
• Assesses risk in business decisions, upholding Citigroup's reputation and compliance with laws and policies.

Skills

Technical program management

AI/ML lifecycles

Generative AI

Prompt/eval workflows

Agentic architecture

Distributed cloud/on-prem

Cross-functional leadership

Executive communication

Education

Bachelor's degree

Master's degree preferred

Job description

Citigroup is seeking a senior Technical Program Manager for Applied AI & Agents to lead end-to-end cross-functional AI initiatives across the Citi AI Factory. You will drive program governance, stakeholder engagement, and intake qualification, aligning with Group-Wide AI PMO, Model Risk Management, and CISO Threat Operations.

You will implement Agile/Scrum practices, track delivery milestones, manage risk, and report ROI across Markets, Services, Banking, PBWM, and Risk/Operations.