Technical Program Manager – Applied AI & Agents - Senior Vice President

Citigroup Inc.; New York (NY); On-site; USD 192,000 - 288,000; Full time

Job summary

Citigroup Inc. in New York is seeking a senior Technical Program Manager to lead end-to-end Applied AI and agentic initiatives across Citi.

You will drive central program coordination, engage lines of business, track milestones, and ensure risk governance with 2LOD partners, delivering dashboards and cost efficiency while guiding multiple AI delivery squads.

Qualifications

• 10+ years of experience in technical program management overseeing enterprise technology initiatives.
• Strong literacy in AI/ML delivery lifecycles, generative AI prompt/eval workflows, and distributed cloud/on-prem deployment patterns.
• Experience defining program scorecards, tracking token economics, and data-driven delivery visibility.

Responsibilities

• Drives central program execution and governance across Applied AI Factory delivery streams.
• Leads LOB engagement management, intake qualification, and SLA tracking for AI project requests.
• Establishes dashboards tracking delivery velocity, approvals, and ROI.
• Facilitates governance operations including MRM reviews and risk-tiering for agent deployments.
• Coordinates cross-pod alignment with 2LOD control partners to ensure transparent risk management.
• Applies Agile/Scrum practices to AI delivery across multiple agent squads.
• Assesss risk and ensures compliance with laws and Citi policies.

Skills

Technical program management

AI/ML delivery

Stakeholder management

Education

Bachelor's degree or equivalent

Master's degree preferred

Job description

The Technical Program Manager (TPM) – Applied AI & Agents is a senior-level strategic professional responsible for managing the end-to-end lifecycle of complex, cross-functional Applied AI and agentic engineering initiatives across Citi. The overall objective of this role is to drive central program coordination, LOB engagement management, intake qualification, delivery milestone tracking, and 2LOD risk/governance alignment across all factory operations, maintaining close operational ties with Group-Wide AI PMO, Model Risk Management (MRM), and CISO Threat Operations.

Responsibilities:

• Drives central program execution and governance across all Applied AI Factory delivery streams, aligning technical dependencies between engineering pods, enterprise infrastructure teams, and business units.

• Leads LOB engagement management, scoping sessions, intake qualification, and SLA tracking for AI agent project requests across Markets, Services, Banking, PBWM, and Risk/Operations.

• Establishes and oversees program-level dashboards tracking delivery velocity, stage-gate approvals, token consumption economics (via R2D2 Gateway), inference cost efficiency, and realized business ROI.

• Facilitates fast-track governance operations, including Model Risk Management (MRM) reviews, PTS onboarding, and risk tiering for active agent deployments.

• Coordinates cross-pod technical alignment with 2LOD control partners (MRM, CISO, ICRM) to ensure transparent risk management throughout the agent lifecycle.

• Applies Agile/Scrum best practices to AI delivery, managing sprint velocity, dependency roadmaps, and blocker resolution across multiple concurrent agent squads.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of relevant experience in technical program management, with significant experience managing complex, high-visibility enterprise technology initiatives.

• Strong technical literacy in AI/ML delivery lifecycles, generative AI prompt/eval workflows, agentic architectures, and distributed cloud/on-prem deployment patterns.

• Experience in defining program scorecards, tracking computational/token economics, and establishing data-driven mechanisms for delivery visibility.

• Proven ability to navigate matrixed global organizations and partner effectively with Managing Directors, CIOs, and 2LOD control functions.

• Excellent written and oral communication skills, with demonstrated capability to articulate complex technical progress and risks to executive leadership.

Education:

• Bachelor’s/University degree or equivalent experience
• Master’s degree preferred.

Job Family Group:

Technology

Job Family:

Digital Technical Program Management

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$192,000.00 - $288,000.00

In addition to salary, Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Nov 30, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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