Technical Program Manager - Applied AI & Agents - Senior Vice President

Citigroup; New York (NY); In loco; USD 192.000 - 288.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision coverage

401(k)

Life, accident, and disability insur.

Wellness programs

Paid time off (vacation, sick leave, &

Descrizione del lavoro

Citigroup is seeking a senior Technical Program Manager for Applied AI & Agents to lead end-to-end cross-functional AI initiatives across the Citi AI Factory. You will drive program governance, stakeholder engagement, and intake qualification, aligning with Group-Wide AI PMO, Model Risk Management, and CISO Threat Operations.

You will implement Agile/Scrum practices, track delivery milestones, manage risk, and report ROI across Markets, Services, Banking, PBWM, and Risk/Operations.

Competenze

• 10+ years of relevant experience in technical program management.
• Strong technical literacy in AI/ML delivery lifecycles and distributed deployment patterns.
• Experience defining program scorecards, tracking token economics, and data-driven delivery visibility.
• Proven ability to navigate matrixed global organizations and partner with MDs, CIOs, and 2LOD control functions.
• Excellent written and oral communication skills, with ability to explain progress and risks to executives.

Mansioni

• Drives central program execution and governance across Applied AI Factory delivery streams.
• Leads LOB engagement management, intake qualification, and SLA tracking for AI projects across Markets, Services, Banking, PBWM, and Risk/Operations.
• Establishes dashboards tracking delivery velocity, stage-gate approvals, token consumption economics, inference cost efficiency, and ROI.
• Facilitates governance operations, including MRMs reviews, onboarding, and risk tiering for active agent deployments.
• Coordinates cross-pod alignment with 2LOD control partners to ensure transparent risk management across the agent lifecycle.
• Applies Agile/Scrum practices to AI delivery, managing sprint velocity, dependencies, and blockers across multiple squads.
• Assesses risk in business decisions, upholding Citigroup's reputation and compliance with laws and policies.

Conoscenze

Technical program management

AI/ML lifecycles

Generative AI

Prompt/eval workflows

Agentic architecture

Distributed cloud/on-prem

Cross-functional leadership

Executive communication

Formazione

Bachelor's degree

Master's degree preferred

Descrizione del lavoro

The Technical Program Manager (TPM) - Applied AI & Agents is a senior-level strategic professional responsible for managing the end-to-end lifecycle of complex, cross-functional Applied AI and agentic engineering initiatives across Citi. The overall objective of this role is to drive central program coordination, LOB engagement management, intake qualification, delivery milestone tracking, and 2LOD risk/governance alignment across all factory operations, maintaining close operational ties with Group-Wide AI PMO, Model Risk Management (MRM), and CISO Threat Operations.

Responsibilities

• Drives central program execution and governance across all Applied AI Factory delivery streams, aligning technical dependencies between engineering pods, enterprise infrastructure teams, and business units.
• Leads LOB engagement management, scoping sessions, intake qualification, and SLA tracking for AI agent project requests across Markets, Services, Banking, PBWM, and Risk/Operations.
• Establishes and oversees program-level dashboards tracking delivery velocity, stage-gate approvals, token consumption economics (via R2D2 Gateway), inference cost efficiency, and realized business ROI.
• Facilitates fast-track governance operations, including Model Risk Management (MRM) reviews, PTS onboarding, and risk tiering for active agent deployments.
• Coordinates cross-pod technical alignment with 2LOD control partners (MRM, CISO, ICRM) to ensure transparent risk management throughout the agent lifecycle.
• Applies Agile/Scrum best practices to AI delivery, managing sprint velocity, dependency roadmaps, and blocker resolution across multiple concurrent agent squads.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 10+ years of relevant experience in technical program management, with significant experience managing complex, high-visibility enterprise technology initiatives.
• Strong technical literacy in AI/ML delivery lifecycles, generative AI prompt/eval workflows, agentic architectures, and distributed cloud/on-prem deployment patterns.
• Experience in defining program scorecards, tracking computational/token economics, and establishing data-driven mechanisms for delivery visibility.
• Proven ability to navigate matrixed global organizations and partner effectively with Managing Directors, CIOs, and 2LOD control functions.
• Excellent written and oral communication skills, with demonstrated capability to articulate complex technical progress and risks to executive leadership.

Education

Bachelor's/University degree or equivalent experience

Master's degree preferred.

Job Family Group

Technology

Job Family

Digital Technical Program Management

Time Type

Full time

Primary Location

New York New York United States

Primary Location Full Time Salary Range

$192,000.00 - $288,000.00

Benefits

Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

• planned time off (vacation)
• unplanned time off (sick leave)
• paid holidays

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date

Nov 30, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted,