Senior tour specialist

TAG; London (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Private medical and dental insurance

Wellness/EAP programme

Employee discounts

Enhanced employer pension contributors

Service-based holiday entitlement

Job summary

TAG is seeking a Tour Specialist to manage our smaller touring client accounts, handling all travel logistics with precision and a personal touch. You will plan itineraries within client budgets and maintain accurate records, while leveraging GDS tools and PowerPoint to support hotel arrangements.

The role includes mentoring junior staff and collaborating across teams to ensure superb service quality. A degree or equivalent experience and strong MS Office skills are required.

Qualifications

• Education to Degree level or higher OR In lieu of education – equivalent combination of education and directly related experience.
• 3+ years travel management experience, preferably in Touring.
• GDS experience, preferably Galileo.
• Good working knowledge of Microsoft Office Suite.

Responsibilities

• Fulfil all requests for TAG’s smaller tour client accounts.
• Formulate logistical itinerary plans within client budgets and create tour movement sheets ensuring accuracy and consistency throughout.
• Respond to queries and book travel arrangements, keeping all relevant records accurately updated.
• Design and create detailed PowerPoint presentations for artist hotels.
• Action and complete GDS and PNR tasks, TAG Desktop files, and any other applicable system tools or software implemented at TAG.
• Negotiate best rates from suppliers to maximise savings, reduce client expenditure and increase company profitability.
• Assist team members with complex travel itineraries, ticketing, refunds and reissues. Provide general assistance to support and mentor Tour Assistants and Tour Specialists.

Skills

Travel management experience

Education

Degree or equivalent

Tools

GDS (Galileo)

Microsoft Office

Job description

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Tour Specialist Overview

The Touring team aims to deliver comprehensive and high-quality services to its clients.

The Tour Specialist has responsibility for the fulfilment of TAG’s smaller touring client accounts, managing all tour and travel logistics in accordance with company and client policies. This position ensures the highest possible standards are always delivered with a personalised and individual approach to each client.

The role of Senior Tour Specialist helps to support and mentor the Tour Assistants and Tour Specialists.

Responsibilities & Duties

• Fulfil all requests for TAG’s smaller tour client accounts.
• Formulate logistical itinerary plans within client budgets and create tour movement sheets ensuring accuracy and consistency throughout.
• Respond to queries and book travel arrangements, keeping all relevant records accurately updated.
• Design and create detailed PowerPoint presentations for artist hotels.
• Action and complete GDS and PNR tasks, TAG Desktop files, and any other applicable system tools or software implemented at TAG.
• Negotiate best rates from suppliers to maximise savings, reduce client expenditure and increase company profitability.
• Assist team members with complex travel itineraries, ticketing, refunds and reissues. Provide general assistance to support and mentor Tour Assistants and Tour Specialists.

Qualifications

• Education to Degree level or higher OR In lieu of education – equivalent combination of education and directly related experience
• 3+ years travel management experience, preferably in Touring
• GDS experience, preferably Galileo
• Good working knowledge of Microsoft Office Suite

Experience TAG Perks

• Competitive salary
• Private medical and dental insurance
• Wellness/EAP programme
• Employee discounts
• Enhanced employer pension contributions
• Service-based holiday entitlement

We are committed to offering an equal opportunity for all employees and applicants.

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