After Hours Senior Travel Agent
TAG USA
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Benefits offered by this job
Job summary
Qualifications
- Minimum of 7 years in Travel Industry or similar service industry.
- Strong knowledge of airfares, ticketing, and reissues.
- 7 years of GDS experience.
- 7 years of GDS experience, Galileo preferred.
- Experience handling VIP, touring clients, or group travel.
- Proactive, self-starter with excellent negotiation and customer service.
- Strong communication, organization and multitasking skills.
- Flexibility to work Saturdays and Sundays.
Responsibilities
- Service enquiries, requests, bookings, and ticketing.
- Investigate and resolve errors or client complaints.
- Manage complex itineraries and large group movements.
- Meet deadlines, policies, and SLAs.
- Build and maintain strong client relationships with a personalized approach.
- Manage multiple complex itineraries and large group movements.
- Negotiate best rates from vendors to maximize profitability.
- Ensure PNRs in GDS are correct and complete.
- Collaborate across teams and adhere to policy.
Skills
Education
Tools
Job description
Location: Remote, USA
About the Company:
TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you're looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.
We are looking for a full-time TAG24 Specialist who can support our growing TAG24 department. As a TAG24 Specialist, you will have a diverse and varied role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.
- Fully service all enquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations
- Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service
- Process complex reissues and pricing records accurately
- Ensure deadlines, client policies, and SLA’s are met and adhered to
- Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client
- Confidently manage multiple complex itineraries and large group movements
- Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability
- Ticket all bookings as and when necessary
- Ensure PNR entries in GDS are correct and fully completed
- Ensure the company does not incur any financial losses through individual and avoidable error
- Complete all TAG desktop files and respond to all communications proactively, promptly, efficiently, and accurately
- Collaborate willingly across different teams
- Consistently demonstrate attention to detail so that errors are reduced, profits are maximized, and the company does not incur any financial losses through individual and avoidable errors
- Adhere to and support TAG company policy and TAG24 departmental procedures at all times
- Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
- Adhere to PCI regulations in accordance with Company policy
- BS or BA Degree OR
- In lieu of education credentials, equivalent combination of education and directly related experience
- Minimum of 7 years of experience of working knowledge and experience in working with the Travel Industry or a 24 hours department or similar service industry (10 years)
- Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues
- 7 years of GDS experience (Galileo preferred)
- Versed in booking flights, hotels and good understanding of published airfares
- Experience handling VIP and touring clients, and/or group travel
- Ability to learn new systems
- Ability to work independently or within a team
- Proactive and self-starter
- Excellent customer service and negotiation skills
- Problem-solving and multitasking skills with the ability to prioritize, meet deadlines and think outside of the box
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Flexibility and a willingness to work within constantly changing priorities with enthusiasm
- Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue
- Strong knowledge of Microsoft Suite
- A flexible approach to working hours is a must
Please only apply to this role if you are okay with working every Saturday and Sunday as a part of your Full-Time schedule.
- Competitive salary DOE
We are also committed to offering an equal opportunity for all employees and applicants.
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