Senior Tier III Helpdesk Technician - Remote IT Support

CELESTIAL INNOVATIONS GROUP LLC; Washington (District of Columbia); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

CELESTIAL INNOVATIONS GROUP LLC is seeking a Tier III Systems Administrator in Washington, DC. This role involves providing expert-level support for complex IT issues, maintaining enterprise environments, and ensuring system security. Candidates should possess at least 5 years of experience with Windows administration and SCCM, alongside relevant certifications. Flexible work-from-home options are available, and the position offers comprehensive benefits including health insurance and paid time off.

Qualifications

• 5+ years of experience administering Windows 10/11 in enterprise environments.
• 5+ years experience with SCCM for managing servers and deploying patches.
• Expert-level experience with Microsoft Windows 10/11 and Office 365.

Responsibilities

• Serve as the Tier III escalation point for issues from Tier II Help Desk.
• Provide Tier III technical support for hardware and software issues.
• Maintain and administer enterprise print servers and workstations.

Skills

Microsoft Windows 10/11

SCCM

PowerShell scripting

Active Directory

Security vulnerability remediation

Education

Industry-recognized certification (CompTIA A+, MCSE)

Tools

Windows Server

Microsoft Office 365

Job description

CELESTIAL INNOVATIONS GROUP LLC is seeking a Tier III Systems Administrator in Washington, DC. This role involves providing expert-level support for complex IT issues, maintaining enterprise environments, and ensuring system security. Candidates should possess at least 5 years of experience with Windows administration and SCCM, alongside relevant certifications. Flexible work-from-home options are available, and the position offers comprehensive benefits including health insurance and paid time off.